Rossy Mancebo
The Bronx,NY
Summary
Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NYC Asylum Application Help Center Assistant
On Call Counsel
07.2023 - Current
- Conducted client intake interviews to determine client service need and eligibility.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Completed Asylum and Temporary Protected Status (TPS) applications .
- Completed change of address and change of venue forms.
- Liaised with Attorneys, Mayors Office of Immigration Affairs and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Worked well in a team setting, providing support and guidance.
Asylum Seeker Case Manager
Catholic Charities Community Services (Contract)
09.2022 - 07.2023
- Worked on-site at designated reception center to receive asylum seekers.
- Completed intakes to assess families' immediate needs.
- Developed relationships with clients and families to provide best advocacy and direction to families to support their access to NYC and NYS resources.
- Utilized knowledge of resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Bilingual Case Manager
Acacia Network Housing Inc.
04.2021 - 08.2022
- Conducted intakes and assessments as needed .
- Conducted home visits to assess clients home environment and provide support.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Networked with city agencies such as ACS,HRA, NYCHA, HPD, APS,NYC WELL.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Developed and maintained strong relationships with community resources for successful referrals.
Education
Bachelor of Arts - Spanish & English Translation And Interpretation
CUNY Hunter College
New York12.2022
Skills
- Microsoft Office
- Bilingual in Spanish and English
- Confidentiality and Data Protection
- Translation and Interpretation
- Government Forms
- LGBTQ Resources
- Working with multicultural populations
- Document and File Management
- Client Advocacy
Certification
- Adult and Pediatric First Aid/CPR/AED certificate Training - 7/2022-7/2024
- Homelessness,Mental illness and promoting Recovery-Certificate-3/2022
- Working effectively with LGBTQ+ residents- Certificate-3/2022
Timeline
NYC Asylum Application Help Center Assistant
On Call Counsel
07.2023 - Current
Asylum Seeker Case Manager
Catholic Charities Community Services (Contract)
09.2022 - 07.2023
Bilingual Case Manager
Acacia Network Housing Inc.
04.2021 - 08.2022
Bachelor of Arts - Spanish & English Translation And Interpretation
CUNY Hunter College
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