Rosy Courtney
Rio Rancho,NM
Summary
Dynamic professional with a proven track record at Bread Financial and Interseccións, excelling in customer service and problem-solving. Leveraged critical thinking to enhance client financial stability, achieving high satisfaction levels. Skilled in active listening and developing tailored support strategies, significantly improving efficiency and productivity.
Overview
20
20
years of professional experience
Work History
Customer Service Bilingual Representative
Bread Financial
08.2017 - 10.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Credit Education Specialist Bilingual
Interseccións
06.2004 - 03.2019
- Provided ongoing support and follow-up consultations for clients, helping them maintain positive financial habits.
- Created informative resources on credit-related topics, enhancing the company''s reputation as a reliable source of expert advice.
- Managed client caseloads effectively to ensure timely completion of services and high levels of satisfaction.
- Streamlined internal processes for handling client cases, increasing efficiency and productivity within the team.
- Developed tailored credit improvement plans for clients, resulting in increased financial stability.
- Conducted comprehensive credit report reviews to identify areas of improvement for clients.
Education
GED - Non
UNM Nm
Albuquerque, NM05.1998
Skills
- Customer Service bilingual
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Bilingual Representative
Bread Financial
08.2017 - 10.2024
Credit Education Specialist Bilingual
Interseccións
06.2004 - 03.2019
GED - Non
UNM Nm
Similar Profiles
Sagar AdhikariSagar Adhikari
Executive Support at Bread FinancialExecutive Support at Bread Financial
Cynthia GarciaCynthia Garcia
Customer Service Advocate at Bread FinancialCustomer Service Advocate at Bread Financial
DEVIPRASAD KARDEVIPRASAD KAR
Quality Assurance, Lead A at Bread FinancialQuality Assurance, Lead A at Bread Financial
AKSHAY SHRIVASTAVAAKSHAY SHRIVASTAVA
Senior Portfolio Analyst at Bread FinancialSenior Portfolio Analyst at Bread Financial
Brenda FordBrenda Ford
Deputy at Santa Fe County Sheriff's OfficeDeputy at Santa Fe County Sheriff's Office