Rosy Tamang
Relationship Banker
Fort Worth,TX
Summary
Resourceful MBA graduate with experience in banking, administrative support, customer service, and student leadership. Proven strengths in client relationship management, operational efficiency, and conflict resolution. Adept at balancing multiple responsibilities with a positive and professional attitude. Fluent in English and Nepali, committed to driving organizational goals with integrity and enthusiasm.
Overview
7
7
years of professional experience
2027
2027
years of post-secondary education
Work History
Customer Service Representative
Hawk's Bay Insurance Group
01.2025 - 03.2025
- Provided prompt, high-quality customer service, ensuring satisfaction and retention.
- Resolved complaints professionally and maintained a positive customer experience.
- Utilized CRM software to track interactions and deliver personalized support.
- Troubleshot technical issues, offering clear, step-by-step solutions.
Relationship Banker
Bank of America
01.2022 - 01.2023
- Engaging with clients in the lobby to educate them and facilitate transactions using self-service resources like mobile banking, online banking, or ATMs.
- Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
- Following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Building relationships with clients to meet financial needs.
- Accurately and efficiently processing cash transactions for clients as needed.
- Communicating effectively and confidently, and comfortably engaging with all clients.
- Executes the bank's risk culture and strives for operational excellence.
- Managing financial center traffic, appointments, and outbound calls effectively.
Resident Assistant
San Francisco State University
01.2021 - 01.2022
- Assessed and responded to the needs of 60/130 residents on the wing/floor.
- Assisting students in crisis and emergency situations.
- Created, executed, and assessed diversity, personal growth, social, academic, and civic engagement programs to residents of the building.
- Recognized for independent decision-making and task prioritization while maintaining professionalism with minimal supervision.
- Provided and maintained safety and security within the building by working front desk and performing rounds when on duty.
- Conducted floor meeting with 60/130 residents each month.
Summer Conference Assistant
San Francisco State University
01.2021 - 01.2022
- Responded to community emergencies during overnight on-call shifts, reporting incidents to University Police.
- Provided high-quality customer service to conference guests and summer residents.
- Demonstrated diplomacy and maintained positive relationships with diverse individuals and University Housing staff.
- Worked overnight and on-call shifts, including weekends and holidays, performing safety rounds, handling guest inquiries and emergencies, and managing room keys and equipment securely.
- Adapted to pressure and changes while maintaining attention to detail.
Office Administrative Intern
San Francisco State University
03.2021 - 02.2022
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
Student Ambassador
College of San Mateo
01.2019 - 04.2020
- Answered questions from visitors and potential students about university life.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
- Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
Inter Club Council Representative
College of San Mateo
01.2019 - 01.2020
- Communicated ICC updates to club members and managed club paperwork
- Facilitated funding requests and activities through ICC presentations
Student Assistant, Writing Center
College of San Mateo
01.2018 - 01.2019
- Provided one-on-one tutoring sessions to students seeking assistance with writing assignments.
- Offered constructive feedback on grammar, organization, and content to help students improve their writing skills.
- Assisted in developing writing workshops and resources for students.
- Assisted with clerical needs including answering telephone calls, performing database management.
- Coordinated schedules and set appointments.
Education
Masters in Business Admininstration -
Sofia University
San Francisco, CABachelor's Degree - Communication Studies
San Francisco State University
San Francisco, CA 01.2021 - 12.2022
Associate Degree - Communication Studies and Psychology
College of San Mateo
San Mateo, CA 01.2020 - 12.2020
Skills
- Conflict Resolution
- Adaptability and teamwork
- Client Solutions Advisory and Management
- Client Experience Branding
- Judgement and decision making
- Ability to Multitask
- Customer Service
- Leadership skills
Timeline
Customer Service Representative
Hawk's Bay Insurance Group
01.2025 - 03.2025
Relationship Banker
Bank of America
01.2022 - 01.2023
Office Administrative Intern
San Francisco State University
03.2021 - 02.2022
Resident Assistant
San Francisco State University
01.2021 - 01.2022
Summer Conference Assistant
San Francisco State University
01.2021 - 01.2022
Bachelor's Degree - Communication Studies
San Francisco State University
01.2021 - 12.2022
Associate Degree - Communication Studies and Psychology
College of San Mateo
01.2020 - 12.2020
Student Ambassador
College of San Mateo
01.2019 - 04.2020
Inter Club Council Representative
College of San Mateo
01.2019 - 01.2020
Student Assistant, Writing Center
College of San Mateo
01.2018 - 01.2019
Masters in Business Admininstration -
Sofia University
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