Roteria Miller
Orlando,FL
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
CVS Specialty Pharmacy
09.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Customer Service Representative
UnitedHealthcare
01.2016 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Billing Representative
Convergys, AT&T
08.2013 - 10.2015
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Performed quality assurance evaluations of processes and previous bills.
- Reviewed and solved account and billing discrepancies.
Education
Technician License - Pharmacy
Florida Career College
Orlando FL08.2018
Oak Ridge High School
Orlando, FL06.2010
Skills
- Patient Education
- Patient Confidentiality
- FDA and HIPAA Compliance
- Verifying Orders
- Programming
- Medicare and Medicaid Processes
Timeline
Pharmacy Technician
CVS Specialty Pharmacy
09.2018 - Current
Customer Service Representative
UnitedHealthcare
01.2016 - 09.2018
Billing Representative
Convergys, AT&T
08.2013 - 10.2015
Technician License - Pharmacy
Florida Career College
Oak Ridge High School
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