Rotondra Ross
Summary
Motivated, personable business professional with strong communication, interpersonal, clerical and problem solving skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to managing sensitive, confidential records. Utilization of Allscripts, Centricity, EPIC, Nextgen. Demonstrated history of producing accurate, timely reports, meeting stringent deadlines. Flexible and versatile. Poised, confident and able to perform under pressure. Thrive in deadline driven environments. Excellent organizational skills. Friendly. Savvy. Creative. Outgoing.
Overview
15
15
years of professional experience
Work History
Clinical Supervisor
Baylor Scott & White Center For Thoracic Surgery
Dallas, TX
03.2015 - Current
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Verify new employee credentials.
- Facilitate staff training and new hire orientation.
- Maintain records of employee certifications.
- Provided ongoing administrative support to Chief of Thoracic Surgeon, driving organizational success through the management of daily operations and special projects.
- Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements.
- Compose and proofread memos, correspondence, letters, reports and presentation, providing accurate, concise and error-free communication.
- Submit reports of certification.
- Utilized EMRs. Allscripts, Centricity, EPIC (Super User)
Front Office Administrator
Pillow Clinic
Helena, AR
01.2009 - 07.2014
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Collected and verified forms of insurance (i.e., Medicaid, Medicare, and private insurance); utilized Allscripts, EMR (EClinical)
Education
Associate of Science - Business Administration
Phillips Community College of The University of Arkansas
Helena, AR05.2013
Skills
- Clinical Education
- Multitasking
- Problem-Solving
- Observation
- Microsoft Office (Excel, Word, Powerpoint)
- Customer Service
- Working in a high stress environment
- Data Entry
- Adaptability
- Record Maintenance
- Statistics
Timeline
Clinical Supervisor
Baylor Scott & White Center For Thoracic Surgery
03.2015 - Current
Front Office Administrator
Pillow Clinic
01.2009 - 07.2014
Associate of Science - Business Administration
Phillips Community College of The University of Arkansas