Roua Maali
Chicago
Summary
I am a proven customer service expert with a track record of enhancing customer satisfaction at Burlington. Skilled in problem-solving and safety awareness, adept at managing high-pressure situations and ensuring passenger care. I have demonstrated the ability to improve service delivery, handling over 100 special needs passengers with patience and composure and showcasing reliability and punctuality.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Burlington
10.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
Wheelchair Assistant
Prospect
06.2022 - 01.2023
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names, and dates to help special needs passengers locate the correct gate.
- Transported over 100 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
Education
Bachelor of Science - Psychology
University of Illinois Chicago
Chicago, IL12.2025
High School Diploma -
Ajjah Secondary School For Girls
Jenin, Palestine08.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Patient Care
- Safety awareness
- Transfer skills
- Problem-Solving
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Wheelchair Assistant
Prospect
06.2022 - 01.2023
Customer Service Cashier
Burlington
10.2021 - Current
Bachelor of Science - Psychology
University of Illinois Chicago
High School Diploma -
Ajjah Secondary School For Girls
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