Rovia Garnett
Graham,NC
Summary
Experienced Healthcare Administrator with over 2 years of experience in managing patient access, scheduling, and financial services within healthcare settings. Demonstrated success in improving patient flow, optimizing resource utilization, and ensuring high-quality patient care. Proven ability to lead and develop diverse teams, coordinate cross-functional efforts, and streamline operational processes. Passionate about promoting effective and compassionate care while adhering to regulatory compliance and budgetary guidelines.
Overview
5
5
years of professional experience
Work History
Program Specialist
Duke Health System
Raleigh, NC
11.2023 - Current
- Assist with the development of reports related to departmental performance and resource utilization.
- Ensure compliance with internal policies and procedures, maintaining accuracy in OnBase.
- Collaborate with interdisciplinary teams to improve processes, resulting in an increase in operational efficiency.
Program Specialist
Department of Health and Human Services
Raleigh, NC
02.2023 - 11.2023
- Oversaw Medicaid and Medicare reimbursement processes, generating $80,000 in reimbursements for patients.
- Ensured compliance with HIPAA and other regulatory standards in all patient-related activities.
- Analyzed patient and financial data to develop strategies for increasing department revenue.
Medical Administrator
UNC Health
Raleigh, NC
08.2022 - 02.2023
- Led a team of full-time employees to ensure effective patient care and efficient service delivery within the clinic.
- Streamlined patient registration and scheduling processes, reducing patient wait times, and improving overall clinic satisfaction.
- Worked directly with physicians and administrative staff to resolve issues related to patient care and service access.
Pharmacy Technician
CVS Healthcare
Rolesville, NC
12.2020 - 08.2022
- Maintained accurate records for patient prescriptions, processed orders, and managed inventory for pharmaceutical supplies.
- Assisted in training new pharmacy staff on processes for prescription handling and customer service.
- Ensured compliance with pharmacy regulations and patient confidentiality, contributing to improved patient care.
Education
Master of Health Administration - Health Administration
University of North Carolina At Wilmington
Wilmington, NC08-2025
Certificate - Product Manager
University of North Carolina at Chapel Hill
Chapel Hill, NC10.2022
Bachelor of Science - Health System Management
University of North Carolina at Charlotte
Charlotte, NC05.2021
Skills
- Written and verbal communication skills
- Experience with budget preparation and financial reconciliation
- Medical terminology knowledge
- Strong knowledge of healthcare operations, scheduling, and patient access processes
- Strong proficiency in Microsoft Office applications
- Leadership
- Ability to analyze and interpret department performance data
- Problem Resolution
Timeline
Program Specialist
Duke Health System
11.2023 - Current
Program Specialist
Department of Health and Human Services
02.2023 - 11.2023
Medical Administrator
UNC Health
08.2022 - 02.2023
Pharmacy Technician
CVS Healthcare
12.2020 - 08.2022
Master of Health Administration - Health Administration
University of North Carolina At Wilmington
Certificate - Product Manager
University of North Carolina at Chapel Hill
Bachelor of Science - Health System Management
University of North Carolina at Charlotte
Similar Profiles
Karen L. GraceKaren L. Grace
Assistant Research Practice Manager at Wake County Community Research Program, Duke Cancer Institute Duke University Health SystemAssistant Research Practice Manager at Wake County Community Research Program, Duke Cancer Institute Duke University Health System
Shawn SmithShawn Smith
Licensed Practical Nurse /Triage -Panel Management at Duke Health SystemLicensed Practical Nurse /Triage -Panel Management at Duke Health System
Emily WatkinsEmily Watkins
Patient Service Associate at Duke Health SystemPatient Service Associate at Duke Health System
Maryanna RangelMaryanna Rangel
Sales Associate at AutoZoneSales Associate at AutoZone
Emma StricklandEmma Strickland
Baby/Dog Sitter at Self employedBaby/Dog Sitter at Self employed