Rowan Kelly

• Processed customer transactions efficiently using lightspeed.
• Assisted in stocking shelves and organizing merchandise for easy access.
• Built relationships with customers to encourage repeat business.
• Assisted customers in selecting bicycles and accessories based on individual needs.
• Educated customers on proper bike care and safety measures during purchases.
• Demonstrated strong product knowledge, educating customers on various bike models, features, and proper usage techniques.

Something to note: In the peak of summer I was selling upwards of 10 bikes per day (New & Used). I would size to the best of my trained ability taking account what was best for the customer's needs (budget, size, and type of bicycle they were interested in).

I did this by establishing a mutual passion for biking; making my intentions clear that my help was not sales focused but rather a knowledgeable support to help make the right choice. Sometimes that meant not making the sale but allowed for the building of customer trust.

• Prepared high-quality espresso beverages and specialty drinks in fast-paced environment.
• Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Used POS system to accurately enter orders and process payments.
• Implemented inventory management processes to reduce waste and improve supply efficiency.
• Controlled line and crowd with quick, efficient service.

A few Things to Note:

During the winter I took in on average per week around 6-10 bikes. Every shift I either opened or closed by myself being told by my manager that | was the best closer they had (Asher Marksworth)