Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rowan Waldo

Longwood

Summary

Clinic Advisor/ VA with a strong track record in enhancing pet care and client satisfaction through effective client check-ins and vaccination advice. Demonstrates expertise in team management, customer engagement, and critical thinking, resulting in improved clinic workflow and reduced wait times. Passionate about delivering exceptional customer service and fostering a collaborative environment to optimize veterinary care.

Overview

14
14
years of professional experience

Work History

Clinic Advisor

Vetco Clinic
Orlando
08.2024 - Current
  • Facilitate client check-ins to ensure efficient pet care and satisfaction.
  • Advise on essential vaccinations, enhancing pet health.
  • Promote service packages to boost client engagement and sales.
  • Streamlined client check-in procedures for pets and owners, reducing wait times while ensuring accurate medical history documentation.
  • Evaluated pet vaccination records and provided comprehensive recommendations, improving preventive care compliance and pet health outcomes.
  • Greeted patients and visitors, ensuring a positive customer service experience.

Veterinary Assistant

Vetco
Orlando
08.2024 - Current
  • Communicate treatment plans effectively to pet owners.
  • Provided skilled assistance during examinations and procedures, ensuring safe animal restraint techniques, while supporting veterinary staff efficiency.
  • Partnered with the veterinary team to deliver exceptional care, facilitating seamless communication between staff, and improving treatment outcomes.
  • Implemented streamlined check-in procedures, enhancing clinic workflow, and creating positive experiences for both pets and their owners.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Provided detailed patient care instructions to pet owners.

Educator

Imagine Our Florida
01.2011 - Current
  • Interact with attendees to inform, motivate, and inspire healthy earth-human symbiosis.
  • Attend local events in a leadership capacity.
  • Collaborate on interactive displays and points of interest.

Trombone Section Leader

Lake Brantley Marching Band
03.2022 - 01.2024
  • Lead the trombone section, ensuring daily needs are met, and rehearsals run smoothly.
  • Guide students in mastering marching fundamentals, enhancing their performance skills.
  • Oversee attendance and track section requirements biweekly for optimal participation.
  • Conduct up to four rehearsals weekly, fostering a collaborative and disciplined environment.

Education

AA - Biology

Seminole State College
01.2025

High School -

Lake Brantley High School
01.2024

Skills

  • Customer service
  • Animal care
  • Medical record management
  • Client relationship management
  • Vaccination education
  • Team collaboration
  • Upselling techniques
  • Problem-solving
  • Microsoft

References

References available upon request.

Timeline

Clinic Advisor

Vetco Clinic
08.2024 - Current

Veterinary Assistant

Vetco
08.2024 - Current

Trombone Section Leader

Lake Brantley Marching Band
03.2022 - 01.2024

Educator

Imagine Our Florida
01.2011 - Current

AA - Biology

Seminole State College

High School -

Lake Brantley High School

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