Rowss Diaz
Staten Island,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably as a Cashier Supervisor at Western Beef Supermarket. Excelled in enhancing operational efficiency and customer satisfaction through effective problem-solving and empathetic customer interactions. Demonstrated proficiency in cash management and a strong work ethic, contributing significantly to organizational growth.
Overview
3
3
years of professional experience
Work History
Cashier
Miller's Pharmacy
02.2024 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Picker Packer
Amazon
11.2024 - 01.2025
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Cashier Supervisor
Western Beef Supermarket and Corporate Offices
04.2022 - 03.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma -
Curtis High School
Staten Island, NY06-2022
Skills
- Customer service and assistance
- Problem-solving
- Work ethic and integrity
- Team collaboration
- Organizational growth
- Empathy and patience
- Honest and dependable
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Picker Packer
Amazon
11.2024 - 01.2025
Cashier
Miller's Pharmacy
02.2024 - Current
Cashier Supervisor
Western Beef Supermarket and Corporate Offices
04.2022 - 03.2023
High School Diploma -
Curtis High School
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