Roxahne Adams
Powder Springs,GA
Summary
Seeking Care Management Support Coordinator II role with 24 years of experience in customer service, staff training, and inventory management. Proficient in authorization processes, remote technical support, and emergency response coordination. Skilled in maintaining financial accuracy and managing insurance claim resolutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Management
Whataburger
Buford, Georgia
08.2023 - Current
- Oversee daily restaurant operations, ensuring exceptional customer service, staff supervision and training, inventory management, and adherence to all Whataburger standards and policies.
Licensed Pharmacy Technician/Shift Manager
CVS Health
01.2018 - Current
- Maintain accurate patient medication profiles and manage inventory levels to reduce waste.
- Administer COVID-19 vaccinations, ensuring compliance with standard CPT and rapid COVID-19 testing.
- Train new staff members and ensure compliance with adherence to HIPAA, State Board, and OSHA regulations.
- Assist in pharmacy audits to ensure compliance with state and federal regulations, patient safety, and customer satisfaction.
- Collaborate with pharmacy staff personnel and provide technical support for pharmacy systems and customer service.
Customer Service Specialist
Nationwide Insurance/America’s Best
02.2022 - 10.2022
- Provide administrative and customer service support, including preparing correspondence and ensuring data accuracy.
- Assist with recruitment and onboarding processes by coordinating interviews and streamlining candidate onboarding processes.
- Collaborate with management to optimize organizational processes and supported accurate payroll processing.
Ruby Tuesday/Server
Logistics Service Associate
06.2016 - 12.2019
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring complete satisfaction.
- Addressed clients through effective questioning to facilitate accurate and timely emergency response decisions.
- Maintained detailed records of communications and collaborated with accounting teams to resolve invoicing discrepancies.
- Ruby Tuesday/Server
Education
Master of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO05.2027
Associates Degree - Healthcare Management
Ultimate Medical Academy
Clearwater, FL08.2016
Bachelor of Science - Business Administration And Healthcare
Colorado Technical University
Colorado Springs, CO06.2026
Certificate - undefined
Martinburg College
04.2026
Skills
Time Management, Analytical & Critical Thinking, Customer Service, Strategic Relationship Building, Teamwork & Collaboration, Medical Billing, Electronic Health Records, Medical Terminology, Accounting, Quality Control Procedures, Communication Skills, Policies and Process, Data Entry, Marketing, Scheduling, ICD-Coding, Professional Development, Administrative Support, CRM, Reconciliation, Leadership, EMR Systems, Medical Records, Office Expense, Pharmacy Technician Experience, 10-key, Medical Coding, Medical Schedules, Patient Care, Medical Record Keeping, Insurance Verification, Accounting, Anatomy Knowledge, Detail-oriented, Organized, Timely
Certification
Pharmacy Technician License
Timeline
Management
Whataburger
08.2023 - Current
Customer Service Specialist
Nationwide Insurance/America’s Best
02.2022 - 10.2022
Licensed Pharmacy Technician/Shift Manager
CVS Health
01.2018 - Current
Ruby Tuesday/Server
Logistics Service Associate
06.2016 - 12.2019
Certificate - undefined
Martinburg College
Master of Science - Healthcare Administration
Colorado Technical University
Associates Degree - Healthcare Management
Ultimate Medical Academy
Bachelor of Science - Business Administration And Healthcare
Colorado Technical University