Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Roxan Robinson

Hollywood,FL

Summary

Talented Accounts Receivable Specialist with over 10 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Accounts Receivable Specialist

Broward College- Administrative Center
Fort Lauderdale, FL
09.2018 - Current
  • Responded promptly to students, parents, faculty,staff,vendors inquiries regarding account status,payment history,general questions.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Provided excellent customer service while resolving disputes with students concerning their accounts receivable balance.
  • Maintained accounting records by performing routine calculating of student's account
  • Recommended process improvements that increased efficiency in Accounts Receivable operations.
  • Provided students and staff with guidance,answering all questions related to student issues included but not limited to disbursement,financial aid,bookstore receivables and return of title four funds while providing necessary assistance to ensure students compliance in selecting a refund preference.

Financial Aid Assistant

Broward College- Administrative Center
Hollywood, FL
05.2013 - 08.2018
  • Prepared correspondence for distribution to students regarding their individual financial aid packages.
  • maintained and updated student records
  • Responded to inquiries from students regarding the status of their financial aid application or award package.
  • Maintained student documents and records,while maintaining confidentiality and accurate records.
  • Conducted outreach activities at high schools and colleges to promote awareness of available financial aid options.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Education

Bachelor of Science - Supervision And Management,Magna Cum Laude

Broward College
Miramar West, Fl
06-2019

Associate of Arts - Social Work

Miami Dade College
Miami, FL
04-2017

Bachelor of Science - Supply Chain Management

Broward College
Miramar West, Fl

Skills

  • Proactive and Self Motivated
  • Customer Relations
  • Credit and Collections
  • Financial Calculation and Analysis
  • Billing Dispute Resolution
  • Microsoft Excel
  • Relationship Building
  • Time Management
  • Attention to Detail
  • Handling Confidential Materials

Certification

  • Transportation Operations,Council of Supply Chain Management Professionals.

Timeline

Accounts Receivable Specialist

Broward College- Administrative Center
09.2018 - Current

Financial Aid Assistant

Broward College- Administrative Center
05.2013 - 08.2018

Bachelor of Science - Supervision And Management,Magna Cum Laude

Broward College

Associate of Arts - Social Work

Miami Dade College

Bachelor of Science - Supply Chain Management

Broward College

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Roxan Robinson