Roxan Sprenger
Bismarck,ND
Summary
Detail-oriented professional with strong customer service skills. Proven ability to create welcoming environments and ensure guest satisfaction in fast-paced settings.
Overview
21
21
years of professional experience
Work History
Server
Obrien's
Bismarck, ND
10.2025 - Current
- Welcome guests with a personable professional demeanor and continue excellent service at all times.
- Communicated with customers to take drink orders accurately and replied to bartenders.
- Checked identification prior to serving.
- Calculated charges and collected payments from customers.
- Monitored guest consumption of alcohol and intervened as needed according
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Ensured compliance with all legal requirements regarding alcohol service.
Server
Comfort Inn Lounge
Bismarck, ND
04.2016 - 10.2025
- Engaged with guests to create a welcoming and enjoyable atmosphere.
- Managed drink orders efficiently and accurately.
- Monitored guest consumption of alcohol and intervened accordingly.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Checked identification to verify legal age.
- Trained new employees to perform duties.
- Operated POS terminals to input orders, split bills, calculate totals, and collect monies.
Patient Access Representative
Essentia Health
Bismarck, ND
08.2005 - 08.2025
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by obtaining accurate demographic information, insurance details, and necessary signatures for privacy laws, and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Created new patient accounts in EMR system as needed.
- Assisted with scheduling appointments.
- Interact positively and in a caring manner with patients, nurses, co-workers, and others to provide the highest level of customer service.
- Answered phones promptly in a professional manner.
- Assisted with outside agencies to attain authorizations for medical services
- Maintain assigned work queues.
- Collected co-pays and other payments from patients at time of service.
- Prepare daily deposit reports for the accounting department.
- Actively participated in team meetings and training sessions.
Education
Associate of Applied Science - Medical Clinical Business Specialist
Brown Institute
Minneapolis, MN02.1996
Skills
- Demographic data collection
- Attention to detail
- Problem solving
- Customer service
Timeline
Server
Obrien's
10.2025 - Current
Server
Comfort Inn Lounge
04.2016 - 10.2025
Patient Access Representative
Essentia Health
08.2005 - 08.2025
Associate of Applied Science - Medical Clinical Business Specialist
Brown Institute