Efficient Referral Coordinator with 14 years of increasing responsibility in Pediatric industry. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes.
Hi, I’m
Roxana Batista
Tampa,FL
Summary
Overview
14
years of professional experience
Work History
Pediatric Associates, PA.
Referral Coordinator
03.2010 - 04.2024
Job overview
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Highland High SchoolAlbuquerque, NM
High School Diploma
06.1992
University Overview
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Patient Scheduling
- Medical terminology knowledge
- Organizational abilities
- Data entry proficiency
- Appointment Scheduling
- Follow-up Coordination
- Healthcare Systems Understanding
- Physician Authorizations
- Medical clinical procedures
- Electronic Medical Record Software
- EHR program
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Pediatric Associates, PA.
03.2010 - 04.2024
Highland High School
High School Diploma
Similar Profiles
Angela ClaflinAngela Claflin
Licensed Practical Nurse at Pediatric Associates, PALicensed Practical Nurse at Pediatric Associates, PA
Monica MoraMonica Mora
Pediatric Medical Assistant at Pediatric Associates at Argyle PAPediatric Medical Assistant at Pediatric Associates at Argyle PA
Brandilyn DanielsBrandilyn Daniels
Certified Medical Assistant at Pediatric Associate, PACertified Medical Assistant at Pediatric Associate, PA
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design
Daniel EmmertDaniel Emmert
Retail and Distribution Salesperson at St Germain's GlassRetail and Distribution Salesperson at St Germain's Glass