Roxana Carpenter
Grand Prairie,TX
Overview
12
12
years of professional experience
Work History
Front desk associate/night auditor
ALOFT HOTEL
09.2019 - 02.2020
- Maintained a high level of professionalism while attending to guests needs throughout their stay
- During night audit shifts, daily reports were submitted to corporate while also balancing the books daily
- Managed inventory and cost expenditures for the hotel market and assisted with ordering
- Performed Accounting duties for Accounts Payable/Receivable for in house operation
ACCOUNTS RECEIVABLE-ACCOUNTS SPECIALIST
REDIFORM
04.2017 - 11.2018
- Submit, correct, and maintain invoices for customers
- Prepare and process deposits daily
- Process payments and maintain credit/debits for large customers (Amazon, Office Depot, Staples)
- Investigate and assess disputes and shortages in orders
- Execute freight claims through different carriers, and balance outstanding balances
- Sort and deliver mail for all employees
CUSTOMER SERVICE - SERVER & EMPLOYEE TRAINER
CRACKER BARREL
01.2015 - 01.2016
- Maintained the high level of Quality Standards as dictated by Cracker Barrel Corporate Office
- Earned Medallion Holder status - Medallion Holders act in a Management Capacity for employees of that shift
- Earned a Red Apron - A position of leadership and first line conflict management for employees and guests
- Ensured the integrity of the Cracker Barrel brand by maintaining high standards when training employees - either as new hires, or for advancement
CUSTOMER SERVICE - SERVER
GOLDEN CORRAL
01.2014 - 01.2015
- Performed spot checks to ensure all guests were as happy as possible with their experience
- Volunteered for additional duties when opportunities were available
- Provided aid to guests and answered questions as needed
- Ensured all additional duties were completed and maintained a 100% effectiveness in this area
NIGHT AUDITOR
TOWNEPLACE SUITES
01.2010 - 01.2011
- Implemented a more efficient tax adjustment system for long term guests
- Managed inventory and cost expenditures for hotel Market Place (in-house Convenience Store)
- Supervised and submitted weekly update reports for corporate office
- Managed tax spreadsheets and balances each month
- Ensured TownePlace Suites Customer Service Standards were met, or exceeded, for each guest
- Performed Accounting duties for Accounts Payable/Receivable for in house operation
FRONT OFFICE SUPERVISOR/RELIEF NIGHT AUDITOR
STAYBRIDGE SUITES
01.2008 - 01.2010
- Catered to a wide variety of guests to make their extended stay as comfortable as possible
- Executed follow-up interviews with guests to ensure Staybridge's Quality Service Standards were met, or exceeded
- Managed inventory and cost expenditures for hotel Market Place (in-house Convenience Store)
- Performed Accounting duties for Accounts Payable/Receivable for in house operation
- Handled Payroll and Scheduling for front office employees
Timeline
Front desk associate/night auditor
ALOFT HOTEL
09.2019 - 02.2020
ACCOUNTS RECEIVABLE-ACCOUNTS SPECIALIST
REDIFORM
04.2017 - 11.2018
CUSTOMER SERVICE - SERVER & EMPLOYEE TRAINER
CRACKER BARREL
01.2015 - 01.2016
CUSTOMER SERVICE - SERVER
GOLDEN CORRAL
01.2014 - 01.2015
NIGHT AUDITOR
TOWNEPLACE SUITES
01.2010 - 01.2011
FRONT OFFICE SUPERVISOR/RELIEF NIGHT AUDITOR
STAYBRIDGE SUITES
01.2008 - 01.2010