Roxana D. Maldonado
Eagle Pass
Summary
Dynamic first-line supervisor at the Port of Eagle Pass, with expertise in admissibility inspections and intelligence examination. Proven track record in cross-functional collaboration and effective communication, driving operational improvements and enhancing safety compliance. Expert in staff development and policy interpretation, ensuring alignment with mission goals.
Overview
16
16
years of professional experience
Work History
First Line Supervisor
Port of Eagle Pass, Texas
Eagle Pass
02.2020 - Current
- I have expert knowledge in secondary admissibility inspections and programs such as Unified Secondary, UIP, EARMS, RAILS, UAC Portal, TECS, CCDI, ECAS, EOIR, SEAR Dashboard, PCQS, and S/A/S among others.
- As a first line supervisor, I oversee the supervising, planning, directing, coordinating, assigning, and evaluating all work activities regarding the full range of inspection, intelligence analysis, examination, and law enforcement activities relating to the arrival and departure of persons, conveyances, and merchandise.
- In 2021, I was assigned to the admissibility unit within the Eagle Pass Port of Entry overseeing the readmission of MPP “Wind Down” Operation.
- I can interpret the laws and regulations of a broad range of Federal, state, and local agencies relating to the admissibility of people, cargo, and conveyance.
- Currently, still involved with the admissibility case review and processing.
- Additionally, I oversee the mall unit where I-94 are granted.
- I can gain access to additional systems to perform research and analysis as I hold a Secret Clearance Level.
- I am able to provide reports and statistics with limited advance notice.
- I’m proficient on all Microsoft Office tools.
- Additional collateral duties include Safety Team as a Collateral Duty Safety Officer I am proficient in delivering the agency’s safety mission, reporting tools such as Safety Incident Reporting Tool (SIRT), OSHA reporting forms and additional Standard Operating Procedures.
- I volunteer to participate in many other outreach activities within the Eagle Pass community alongside the CBP Explorer Post 2303.
- Coordinated staff schedules and assigned tasks to ensure workflow efficiency.
- Trained new employees on safety procedures and operational protocols.
- Conducted regular inspections of facilities to identify maintenance needs.
- Monitored daily operations to identify problems, investigate root causes, develop corrective action plans and implement improvements as needed.
(Acting) Program Manager
OFO Secondary Systems Headquarters
10.2022 - 10.2023
- Developed daily and weekly reports for OFO leadership to support informed decision-making.
- Led cross-functional teams to develop and implement strategic program plans.
- Coordinated project timelines, ensuring alignment with organizational goals and objectives.
- Facilitated stakeholder meetings to gather input and drive consensus on program direction.
- Established communication channels to ensure transparent reporting of project progress.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Coordinated and executed nationwide webinar trainings for various field offices.
- Collaborated on development of Unified Processing’s new system and its components.
- Ensured timely completion and accuracy of taskings with other OFO directorates and CBP components.
- Conducted audits on case processes across field offices to ensure compliance and efficiency.
- Clarified policies relating to case processing, addressing uncertainties and enhancing understanding.
- Identified prospective system enhancements and field needs to improve operational effectiveness.
- Represented OFO in meetings and events with other CBP and DHS components to foster collaboration.
Customs and Border Protection Enforcement Officer
Port of Eagle Pass, Texas
Eagle Pass
10.2016 - 02.2020
- The primary mission of this position is to investigate individuals suspected of or convicted of violations of criminal and civil laws, regulations, trade agreements and treaties enforced by CBP.
- I was responsible for apprehension, detention, and investigation of suspected and convicted criminals for the purpose of prosecution, as warranted.
- I was vested with arrest authority, carried, and continue to be proficient in the use of firearms, I am frequent and direct contact with criminal suspects, I performs rigorous duties in an often challenging and dangerous work environment, conducts interrogations and work substantial amounts of overtime.
- The enforcement and inspection continuum is a process that typically includes preprimary/risk assessment, primary inspection, secondary inspection (including disposition for enforcement and compliance), outbound, registration, exit controls, and post disposition.
- Significant decisions are made at every step of the continuum.
- I am an expert in interview techniques, observation techniques relative to non-verbal communication and use of intelligence information in order to make informed decisions.
- I have applied behavioral and cultural analysis and decision-making skills in order to perform the risk assessment required to release travelers and shipments and to identify those requiring further scrutiny, especially those involving terrorist individuals and instruments of terror.
- As required, I have apprehended and subdues individuals with the appropriate use of force.
- I complete the initial interactions and a more specific application in increasingly complex determinations as inspections progress.
- I anticipate future trends and requirements involving obscure problems with complicating factors and conflicting data.
Customs and Border Protection Officer
Port of Eagle Pass, Texas
Eagle Pass
08.2009 - 10.2016
- Detect and prevent terrorist and terrorist weapons from entering the United States.
- Enforcing customs, immigration and agricultural laws and regulations at U.S. Ports of entry and preclearance stations worldwide.
- Preventing the illegal trafficking of people, narcotics and contraband into the United States.
- Performing Inspections, intelligence analysis, examinations, and law enforcement activities including apprehension, detention and arrest relative to arrival and departure of persons, conveyances and merchandise at ports of entry.
Education
Associates - Business Administration
Southwest Texas Junior College
Eagle Pass, Texas12.2001
Skills
- Admissibility inspections
- Intelligence analysis
- Case processing
- Safety compliance
- Policy interpretation
- Risk assessment
- Problem solving
- Staff training
- Effective communication
- Stakeholder engagement
- Cross-functional collaboration
- Safety processes
- Goal oriented
- Coaching and mentoring
- Employee motivation
Series Grade
GS-13 Step 5
Salary
$123,968.00
References
- Enrique Garcia, Program Manager, 956-635-1107
- Arnulfo Molina, Supervisory PM, 956-962-5901
- Rudy Zavala, Supervisory CBPO, 830-513-5931
- Reynaldo Chavarria, Chief, 830-752-0540
Training
- Unified Immigration Portal (UIP), 06/04/21
- Systems, Enforcement, Admissibility Liaison, On-going
- Electronic Media Extraction, 05/23/17
- FIRS Submission (IRS) Training, 03/20/17
- Z Backscatter Van Certification, 08/22/16
- Fraudulent Documents Train the Trainer, 08/01/16
- Immigration Law – FLETC, 08/03/09 - 12/10/09
Languages
Spanish, proficient
Leadership Experience
- Diversity and Inclusion Committee Chairperson
- 3L Alliance Field Office Champion
- CBP Mentor/Mentee Program
- CBP Explorer Advisory Member
- Safety Team-Collateral Duty Safety Officer
Security Clearance
Secret
Language Skills
Spanish
Native/ Bilingual
Timeline
(Acting) Program Manager
OFO Secondary Systems Headquarters
10.2022 - 10.2023
First Line Supervisor
Port of Eagle Pass, Texas
02.2020 - Current
Customs and Border Protection Enforcement Officer
Port of Eagle Pass, Texas
10.2016 - 02.2020
Customs and Border Protection Officer
Port of Eagle Pass, Texas
08.2009 - 10.2016
Associates - Business Administration
Southwest Texas Junior College