Roxana Garcia
Douglas,AZ
Summary
Dynamic Certified Pharmacy Technician with proven expertise in medication dispensing and inventory management at CVS Pharmacy. Recognized for delivering exceptional customer service and strong problem-solving skills that ensure efficient pharmacy operations. Proficient in navigating insurance billing processes and maintaining compliance with HIPAA regulations, while fostering a collaborative team environment to enhance workflow and elevate patient satisfaction. Committed to continuous improvement and dedicated to providing high-quality pharmaceutical care.
Overview
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained a clean and organized work environment to ensure safety and efficiency.
- Learned to operate pharmacy software for managing prescriptions and inventory.
- Supported routine medication inventory checks to prevent stock shortages.
- Provided excellent customer service by addressing patient inquiries professionally.
- Collaborated with team members to streamline workflow processes within the pharmacy setting.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Inventory management
- Multitasking and organization
- Time management
- Empathy and patience
Certification
Certified pharmacy technician
Cpr
Fingerprint clearance card
Personal Information
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
CVS Pharmacy