Roxana He He
New York,NY
Summary
Finance graduate from The Bernard M. Baruch College with a Bachelor of Business Administration and a GPA of 3.501. Strong foundation in finance, customer service, and relationship management, supported by experience in retail sales and healthcare. Recognized for attention to detail, professionalism, and excellent communication skills. Seeking to transition into retail banking where I can apply my finance education, customer service experience, and relationship-building skills.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Home Health Aide
Home Family Care Inc.
New York, New York
05.2026 - Current
- Built trusting relationships with clients and their families by providing compassionate and personalized care.
- Maintained accurate records while ensuring confidentiality and compliance with company policies.
- Coordinated with healthcare professionals and family members to provide high-quality client support
- Resolved client concerns with patience and empathy while maintaining a positive customer experience.
Sales Representative
Cricket Wireless
New York, New York
09.2025 - 02.2026
- Assisted customers with product selection and service inquiries.
- Processed customer transactions accurately while maintaining a high level of attention to detail.
- Assisted customers with billing questions, account services, and product recommendations while providing exceptional customer service.
- Achieved sales goals through relationship building and customer-focused solutions.
- Provided technical support for customers using the company's products or services.
- Handled cash and electronic payments while maintaining accuracy and balancing daily transactions.
Education
Bachelor of Business Administration - Finance
The Bernard M. Baruch College
New York, NY06-2024
Associate of Science - Business Administration
Borough of Manhattan Community College
New York, NY08-2022
Skills
Professional Skills
- Customer Service
- Cash Handling
- Transaction Processing
- Relationship Building
- Attention to Detail
- Communication
- Time Management
Technical Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Data Entry
Languages
English
Full Professional
Spanish
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Certification
- Home Health Aide (HHA) Certification
Timeline
Home Health Aide
Home Family Care Inc.
05.2026 - Current
Sales Representative
Cricket Wireless
09.2025 - 02.2026
Bachelor of Business Administration - Finance
The Bernard M. Baruch College
Associate of Science - Business Administration
Borough of Manhattan Community College