Summary
Overview
Work History
Education
Skills
Timeline
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Roxana Labra Jaimes

San Antonio,Texas

Summary

Accomplished Project Manager and Data Center Technician with a proven track record at Salute Mission Critical, adept in leadership and collaborative problem resolution. Expertise in low voltage cabling and project management ensuring timely delivery of high-quality results, enhancing client satisfaction and operational efficiency. Excelled in safety-oriented deployments and strategic project execution, significantly improving service delivery.

Overview

6
6
years of professional experience

Work History

Data Center Technician

Microsoft
04.2024 - Current
  • Collaborate with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Optimize data center performance through regular equipment audits and repairs.
  • Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
  • Work on multiple ticket queues and related to RMA, Break Fix, and Deployments.
  • Investigate and troubleshoot cable, server, networking, and deployment issues quickly and efficiently.

Project Manager

Salute Mission Critical
07.2023 - 03.2024
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones
  • Developed and maintained project plans, timelines, and budgets
  • Managed multiple projects with competing deadlines simultaneously
  • Provided guidance to team members regarding tasks assigned to them
  • Identified risks associated with each project and developed strategies for mitigating those risks
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established deadlines
  • Drafted reports summarizing progress made on projects for review by executive leadership team
  • Maintained records of all documents related to each project including specifications, change orders, invoices
  • Competent in using technical skills and root cause analysis techniques to resolve issues
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Constantly met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Lead Technician

Salute Mission Critical
05.2022 - 07.2023
  • I led the SAT campus with a team of 30 technicians
  • I managed multiple projects at a time and work to meet all the client's needs and expectations
  • I collaborate with clients face-to-face to ensure scope and quality of work
  • Installed new servers, switches and other equipment in the data center following best practices
  • I prepare for said rack deployments by rack & stacking the middle-of-row (MOR) cabinet, installing cable in the MOR and intermediate distribution frame (IDF), and pre-cabling for where the server racks are set to land
  • I lead a team of two to five technicians to install hot aisle containment (HAC) walls for server racks in slab floor collocations (COLOs), which redirect the hot air up and out of the COLO
  • Everything I do is safety oriented, from wearing proper personal protective equipment (PPE) for any given task to safely moving heavy materials and/or server equipment with a pallet jack
  • I have knowledge and experience with various cable clusters including compute, storage, AGG+LB, Pilot fish, and InfiniBand
  • I have experience with cable replacements and fiber runner clean up
  • I spent 6 months in Queretaro, Mexico leading an IDF and an RNG buildout project
  • While working on both of those projects in Mexico I gained experience with 400g cables, basic cable trouble shooting, cable testing, cable cleaning/scoping, and cable map QC
  • I have worked on and led 2 IDF build outs (SAT12 & QRO20), 1 RNG buildout (QRO20), and took over the lead on the two hundred rack 12.5 Mellanox project, from the cabling of the IBO and IB1 to the rack deployment as well as cabling of those racks

Senior Data Center Technician

Salute Mission Critical
05.2021 - 05.2022
  • I install and deploy various server racks in Microsoft Data Centers
  • I work with clients face-to-face to ensure scope and quality of work
  • Installed new servers, switches and other equipment in the data center following best practices
  • I prepare for said rack deployments by rack & stacking the middle-of-row (MOR) cabinet, installing cable in the MOR and intermediate distribution frame (IDF), and pre-cabling for where the server racks are set to land
  • I lead and work alongside a team of two to five technicians to install hot aisle containment (HAC) walls for server racks in slab floor collocations (COLOs), which redirect the hot air up and out of the COLO
  • Everything I do is safety oriented, from wearing proper personal protective equipment (PPE) for any given task to safely moving heavy materials and/or server equipment with a pallet jack
  • I have knowledge and experience with various cable clusters including compute, storage, AGG+LB, Pilot fish, and InfiniBand
  • I have experience with cable replacements and fiber runner clean up
  • I lead the SAT12 IDF build out for the SAT campus

Data Center Technician

Salute Mission Critical
05.2020 - 05.2021
  • Installed new servers, switches and other equipment in the data center following best practices
  • I install and deploy various server racks in Microsoft Data Centers
  • I prepare for said rack deployments by rack & stacking the middle-of-row (MOR) cabinet, installing cable in the MOR and intermediate distribution frame (IDF), and pre-cabling for where the server racks are set to land
  • We also install hot aisle containment (HAC) walls for server racks in slab floor collocations (COLOs), which redirect the hot air up and out of the COLO
  • Everything I do is safety oriented, from wearing proper personal protective equipment (PPE) for any given task to safely moving heavy materials and/or server equipment with a pallet jack

Digital Content Moderator

TaskUs
08.2018 - 06.2020
  • Worked alongside a team on a ML/AI (machine learning) project for a fortune 500 business and met tough goals and KPI's (Key Performance Indicators) to meet performance demands weekly
  • Filtered through digital content across various platforms to help our client fine-tune with their content detection algorithms, ensuring safe experiences for users
  • Continuously excelled through constant policy and procedure changes

Education

Highschool Diploma -

Modesto High School
05.2016

Skills

  • Low Voltage Cabling
  • Datacenter Cabling
  • Network Cabling
  • Active Listener
  • GPU Cluster Deployment
  • Collaborative Problem Resolution in Datacenter Environment
  • Organization
  • Data Center Experience
  • Customer Service
  • Time Management
  • Leadership
  • Project Mangement

Timeline

Data Center Technician

Microsoft
04.2024 - Current

Project Manager

Salute Mission Critical
07.2023 - 03.2024

Lead Technician

Salute Mission Critical
05.2022 - 07.2023

Senior Data Center Technician

Salute Mission Critical
05.2021 - 05.2022

Data Center Technician

Salute Mission Critical
05.2020 - 05.2021

Digital Content Moderator

TaskUs
08.2018 - 06.2020

Highschool Diploma -

Modesto High School

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Roxana Labra Jaimes