Roxana Menjivar

Conducted individualized assessments and developed learning plans for youth ages 3-21 to determine service eligibility.

Identified mental health distress signs and coordinated referrals for appropriate care, including crisis services.

Supported crisis intervention and coordinated short-term care for students in wellness centers.

• Provided comprehensive case management and crisis response for migrant families and students.
• Collaborated with school staff and community organizations to enhance access to behavioral health services.
• Performed outreach in rural communities to identify and enroll students in supportive programs.
• Served as liaison among families, schools, and community services to address urgent needs.
• Facilitated communication by translating for Spanish-speaking families to ensure service access.

• Facilitated immediate interventions for students facing trauma or emotional crises via referrals.
• Collaborated with licensed professionals during 5150 screenings for involuntary psychiatric holds as necessary.
• Delivered crisis counseling and de-escalation support while developing safety plans within educational settings.
• Ensured safe transitions and access to follow-up care through coordination with school staff and mental health experts.
• Engaged families and conducted group education to promote wellness and effective coping strategies.

• Initiated referrals for counseling or 5150 evaluations for students identified as at risk.
• Developed individualized education and behavioral intervention plans for students with significant needs.
• Coordinated efforts with school-based mental health providers and external agencies to promote student stabilization.
• Provided crisis counseling and restorative conversations to support trauma-affected youth.

• Developed community outreach strategies to increase family program enrollment.
• Initiated contact with community leaders to build new business relationships.
• Participated in local marketing and sales events to raise service awareness.
• Managed case reports and progress updates for all designated parties.
• Utilized extensive product knowledge to guide customers to appropriate services.
• Acted as an information conduit for colleagues and client accounts.
• Provided outstanding customer service both in-person and over the phone.
• Fostered strong, trusting relationships with customers, enhancing problem-solving abilities.

• Maintain and exceed weekly and monthly sales quotes.
• Create, design and implement new marketing tools to attract new customers.
• Build and close personalized customer quotes and packages to fit their lifestyle in order to ensure retention.
• Demonstrated products and services: cell phones, tablets, Internet devices, television services, home internet, and home security service.
• Provide intentional services, where customers are enabled to lead more sustainable lives by expanding access to technology, further integrating sustainability solutions into products, and measuring the impacts.
• Providing customers the best possible experience by understanding their needs, educating and engaging them through product demonstration, and providing prompt and courteous customers service at all times.