Roxana Mexica
Linden
Summary
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in desired role.
Besides this, have joined different workshops to increase leadership experience and knowledge; is willing to learn and adapt quickly.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts Franchising
07.2022 - 03.2025
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Supervisor
UNIQLO
651 Kapkowski Rd, Elizabeth NJ
03.2025 - Current
- Supervised team to ensure efficient daily operations and exceptional customer service.
- Implemented training programs for new staff, enhancing onboarding experience and productivity.
- Coordinated inventory management processes, minimizing stock discrepancies and improving accuracy.
- Monitored sales performance metrics to identify trends and adjust strategies accordingly.
- Developed staff schedules, optimizing coverage during peak hours to enhance service levels.
- Led initiatives to improve store layout and merchandising, driving increased customer engagement.
Volunteer
CFBNJ
04.2025 - 04.2025
- Implemented process improvements that streamlined food packing activities, increasing overall efficiency.
- Collaborated with local organizations to secure resources for food drives and fundraising events.
Education
Bachelor Of Laws - Law
Montclair State University
Montclair, NJSkills
- Problem-solving
- Leadership skills
- Training assistance
- Team motivation
- Strong verbal and written communication
- Team collaboration and leadership
- Conflict resolution
- Staff education and training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Volunteer
CFBNJ
04.2025 - 04.2025
Supervisor
UNIQLO
03.2025 - Current
Shift Leader
Dunkin' Donuts Franchising
07.2022 - 03.2025
Bachelor Of Laws - Law
Montclair State University
Education
true