Roxana Moran
Kingston,NY
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed across roles at Panera Bread and Dunkin' Donuts Franchising. Skilled in staff training and development, and adept at enhancing customer satisfaction and team productivity. Demonstrated ability to improve financial accuracy and reduce discrepancies, driving positive outcomes.
Overview
2017
2017
years of professional experience
Work History
Assistant Manager
Panera Bread
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Financial Services Representative
The Bank of Greene County
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Supervisor
Compass Group Management
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
General Manager
Dunkin' Donuts Franchising
Kingston, NY
04.2006 - 11.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
GED -
James Monroe High School
Northridge, CA06.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Retail operations
- Employee scheduling
- Customer rapport
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Dunkin' Donuts Franchising
04.2006 - 11.2016
Assistant Manager
Panera Bread
Financial Services Representative
The Bank of Greene County
Supervisor
Compass Group Management
GED -
James Monroe High School