Roxana Najera

• Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful verbal communication abilities.
• Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
• Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
• Enabled seamless communication between team members in global offices by providing accurate interpretation of policies and procedures.
• Maintained message content, tone, and emotion as closely as possible.

•Onsite OPI for various fields including medical and insurance claims

•Pharmacy Services

•Emergency Services

•State benefits services

•Customer services

•Billing

•Enter received and shipped out cargo information in system

•Recorded worked hours for employees

•Coordinated groups of employees for vessel operations