Roxana Neri
Dallas ,TX
Summary
Proactive dispatcher with a strong background in coordinating daily operations and enhancing service delivery. Known for exceptional active listening and decision-making skills, driving timely responses and improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Dispatcher
Southwest Dispatch
10.2023 - 01.2026
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Monitored and tracked alarm locations using GPS technology for efficient routing.
- Communicated effectively with clients to resolve if emergency services were needed.
- Maintained accurate records of dispatch activities and service requests in management software.
Customer Service Representative
PMAM
08.2021 - 09.2023
- Delivered exceptional bilingual support to diverse customer inquiries across multiple communication channels.
- Resolved complex issues efficiently, enhancing customer satisfaction and loyalty through effective problem-solving techniques.
- Streamlined processes for handling customer feedback, resulting in improved service delivery and response times.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Mechanic Manager
Zam Tires
02.2019 - 07.2023
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Coordinated maintenance schedules to optimize equipment performance and minimize downtime.
- Mentored junior mechanics, enhancing team efficiency through skill development and knowledge sharing.
- Implemented process improvements that reduced service time and increased customer satisfaction ratings.
Education
High School Diploma -
Sachse High School
Sachse, TX05-2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Dispatcher
Southwest Dispatch
10.2023 - 01.2026
Customer Service Representative
PMAM
08.2021 - 09.2023
Mechanic Manager
Zam Tires
02.2019 - 07.2023
High School Diploma -
Sachse High School