Roxana Perez
Los Angeles,CA
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Cedars Foot and Ankle Center
07.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Printed prescription requests and queries in compliance with practice protocol.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for 3-physician podiatry medical facility, scheduling appointments, and handling patient inquiries.
Medical Receptionist/Front and Back Office Medical Assistant
Robertson Surgical Center
06.2020 - 03.2023
- Completed patient referrals to other medical specialists.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
COVID-19 Screener
Virtual Hearing Solutions
01.2021 - 06.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Oversaw in-person and curbside patient registration and processing.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Answered patient inquiries and provided information about healthcare services.
- Disinfected tools, equipment and surfaces between patients.
- Collected and prepared nasal-pharyngeal for PCR testing for COVID-19
Medical Assistant
Cardiac Health Institute
04.2017 - 06.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
Receptionist
Discount Tile Center
02.2010 - 03.2014
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected card and cash payments, processed transactions and updated relevant records.
Education
Medical Assisting
Family First Charter High School
Lawndale, CA06.2021
Medical Assisting
ICDC College
Los Angeles, CA05.2011
GED -
Culver City High School
Culver City, CA01.2010
Skills
- Insurance Verification
- Medical Terminology
- Referral Verification
- Medical Charting
- HIPAA Compliance
- Payment Collection
- Patient Scheduling
- HIPAA Guidelines
- Workflow Optimization
- Patient Relations
- Telephone Etiquette
- Patient Registration
- Documentation
- Front Desk Operations
- EMR / EHR
- Appointment Scheduling
- Microsoft Office
- Medical office administration
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Cedars Foot and Ankle Center
07.2023 - Current
COVID-19 Screener
Virtual Hearing Solutions
01.2021 - 06.2022
Medical Receptionist/Front and Back Office Medical Assistant
Robertson Surgical Center
06.2020 - 03.2023
Medical Assistant
Cardiac Health Institute
04.2017 - 06.2020
Receptionist
Discount Tile Center
02.2010 - 03.2014
Medical Assisting
Family First Charter High School
Medical Assisting
ICDC College
GED -
Culver City High School
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