Roxana Pichardo
Fenton,MO
Summary
Service-focused office administrator bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in providing high quality customer service with expertise in related roles.
Overview
4
4
years of professional experience
Work History
Office Administrator/Surgical Assistant
Slim Image Aesthetics
Chesterfield, MO
01.2021 - 05.2022
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Managed weekly restock of medication and surgical inventory through ordering system, Mckesson.
- Performed aesthetic treatments on patients- Hydrafacials and Endymed contouring.
- Administered local anesthetic medication through injections to patients before surgery.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions refills sent it through e-script with MDToolbox.
- Assisted in setting up and operating special medical equipment.
Bilingual Customer Representative
Nextra Health
Maplewood, MO
06.2020 - 10.2020
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Performed support ticket transaction resolution tasks and administrative functions.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Overnight Specialist
CRISIS Nursery
Saint Charles, MO
09.2019 - 06.2020
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Recorded details regarding therapies to keep patient charts updated.
- Offered exceptional care and support to children recovering from traumatic situation.
- Documented day to day activities with the children to track progress.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Spanish Interpreter
All Access Interpreters
St. Louis, MO
07.2019 - 03.2020
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns..
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Facility Maintenance Manager
DePaul Offices
Bridgeton, MO
10.2014 - 05.2015
- Scheduled routine maintenance and repair of facility equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Completed routine floor stripping, sealing and finishing.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Cashier
Mario’s Donuts
Weldon Spring, MO
10.2014 - 05.2015
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
St. Charles High School
St. Charles, MO05.2015
Skills
- Caregiver Relations
- Output Monitoring and Reporting
- Health Insurance Verification
- Medical Terminology
- Emotional Intelligence
- Medication Administration
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Customer Data Confidentiality
- Verbal and Written Communication
- Inbound and Outbound Calling
- Administrative and Office Support
- Microsoft Office Suite
- Strong Analytical and Problem Solving Skills
- Document and Records Management
- Understanding Customer Needs
- Courteous with Strong Service Mindset
Timeline
Office Administrator/Surgical Assistant
Slim Image Aesthetics
01.2021 - 05.2022
Bilingual Customer Representative
Nextra Health
06.2020 - 10.2020
Overnight Specialist
CRISIS Nursery
09.2019 - 06.2020
Spanish Interpreter
All Access Interpreters
07.2019 - 03.2020
Facility Maintenance Manager
DePaul Offices
10.2014 - 05.2015
Cashier
Mario’s Donuts
10.2014 - 05.2015
High School Diploma -
St. Charles High School
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