Roxana Riley
Homestead
Summary
Results-driven management professional with proven track record in leading and optimizing district operations. Skilled in strategic planning, budget management, and driving team performance to achieve business goals. Strong focus on collaboration, adaptability, and delivering consistent results in changing environments. Known for effective problem-solving, leadership, and communication abilities, ensuring reliability and success across multiple locations.
Overview
22
22
years of professional experience
Work History
Sr. District Manager
CHECKERS DRIVE-IN RESTAURANTS INC.
02.2012 - 06.2021
- Responsible and in charge of 10 Company restaurants with over 140 employees and collaborated in assisting in other districts.
- Delivered exceptional customer service by fostering strong relationships with my team and addressing concerns proactively.
- Ensured strict compliance with company policies, procedures, and ethical standards at all district locations by providing ongoing training and support for employees.
- Addressed employee conflicts effectively, promoting a positive work culture that fostered collaboration and teamwork among staff members.
- Managed budgets and financial reporting for the district, ensuring profitability and fiscal responsibility.
Certified Training Manager
Burger King
11.1999 - 01.2012
- In charge of training all new General Managers and Assistant Managers in our district.
- Evaluated training needs and designed customized courses for improved performance and efficiency.
- Mentored junior training staff members enhancing their skills while contributing towards building a strong internal team capable of delivering top-notch learning experiences.
- Created personalized development plans for employees based on their career aspirations and skill sets.
- Encouraged open communication between trainers and trainees, promoting valuable feedback exchanges that enhanced program quality continually.
Education
High School Diploma -
Cornerstone Christian Correspondence School
02-2002
Skills
- Staff training and development
- Employee motivation
- Operations management
- Strategic planning
- Key relationship development
- Customer service
- Leadership skills
Languages
Spanish
English
Timeline
Sr. District Manager
CHECKERS DRIVE-IN RESTAURANTS INC.
02.2012 - 06.2021
Certified Training Manager
Burger King
11.1999 - 01.2012
High School Diploma -
Cornerstone Christian Correspondence School
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