Roxana Rivera
San Francisco,USA
Summary
- Responsible and efficient person seeking a part or full time position where I can assist in improving the overall efficiency of the company, and ensure customer satisfaction, while utilizing and developing my professional skills.
- Hard worker, quick learner, and able to assume responsibility
- Demonstrated ability to adapt to new equipment and technology
- Excellent customer service and leadership qualities
Overview
11
11
years of professional experience
Work History
Barista
Peets Coffee And Tea, & Santoro Coffee
San Francisco, CA
12.2024 - Current
- Operated cash register, processed payments, and provided accurate change, maintaining a high level of accuracy and efficiency.
- Be extremely reliable and punctual.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Maintained calm demeanor during high-volume periods.
Barista
BLUE BOTTLE COFFEE
San Francisco, USA
12.2019 - 12.2024
- Deliver exceptional hospitality to the guest, teammates and all the vendors and suppliers
- Taste the blue bottle beverages regularly to ensure quality uphold the standards
- Operated cash registers to process customer payments
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Support the team members by taking joy in the task that keep the caffe running smoothly, task can include cleaning, washing dishes, sweeping dusting mopping organising and restocking new merchandise
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Ground beans for espresso shots according to individual customer specifications
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Utilized POS system to receive and process customer payments
Assistant Retail Store Manager
FALLAS DISCOUNT STORES
San Francisco, USA
03.2014 - 08.2018
- Assisted in the development of store policies and procedures to ensure compliance with company standards
- Supervised a team of 23 staff members in a motivational way, inspiring my team to increase sales
- Train and motivate the team on the most effective methods to provide the best customers service posible
- Implemented promotional activities such as discounts, contests, or special offers for customers
- Analyzed sales reports to identify areas for improvement in product selection or pricing strategies
- Cash register operation
- Date entry
- Management
- Accounting
- Merchandise
Education
GED -
Jonh O'Connell High School
San Francisco, USA12-2012
Skills
- Customer Service
- Cash register operation
- Speedy and Efficient
- Calm Under Pressure
- Fluent in English and Spanish
- Organize
- Knowledge of basic math counting, addition and subtraction
- Professionalism
- Teamwork and collaboration
Timeline
Barista
Peets Coffee And Tea, & Santoro Coffee
12.2024 - Current
Barista
BLUE BOTTLE COFFEE
12.2019 - 12.2024
Assistant Retail Store Manager
FALLAS DISCOUNT STORES
03.2014 - 08.2018
GED -
Jonh O'Connell High School