Roxana Santiago
Orlando
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Phantom Fireworks
Orlando
07.2022 - Current
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Certified Shift Leader
Chilis's Bar and Grill
Orlando
12.2014 - 05.2022
- Provided feedback on job performance as well as coaching opportunities when necessary.
- Maintained accurate records of shift activities, employee performance evaluations, and inventory levels.
- Resolved customer complaints in a professional manner while maintaining company standards.
Server
Hooters
Miami
01.2010 - 06.2014
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Miami Senior High
Miami , FL05-2010
Skills
- Customer service
- Inventory management
- Sales analysis
- Staff training
- Time management
- Money handling
Languages
English
Professional
Spanish
Professional
Certification
- CPR certification
- Forklift certified
Timeline
Assistant Manager
Phantom Fireworks
07.2022 - Current
Certified Shift Leader
Chilis's Bar and Grill
12.2014 - 05.2022
Server
Hooters
01.2010 - 06.2014
High School Diploma -
Miami Senior High