Roxana Vilchez
Woodland Park,NJ
Summary
Detail-oriented professional with 3+ years of retail experience, highly motivated to grow within the HOKA community and dedicated to bringing joy and support to peers every day. A reliable and dependable coworker with a strong passion for continuous learning to contribute more every day across all store areas. Prioritizes a collaborative growth mindset by always accepting and offering constructive insights to cultivate team improvement, connection, and overall store success.
Overview
4
4
years of professional experience
Work History
Sales Associate
HOKA
Paramus, NJ
03.2026 - Current
- Navigate high customer traffic by balancing, up to 3 personal shoe fittings at once, using open ended questions and their personal preferences to find the ideal fit.
- Guided customers to online options or nearby locations with greater variety when in-store selection fell short, enhancing overall customer experience.
- Trained in register procedures, able to process online and in-store returns and exchanges.
- Collaborated with store supervisor to maximize floor space for in-store community event promoting Clifton PRO by creating rotation system for improved guest navigation and visual decor preparation.
- Managed inventory transfer of approximately 40% of total stock while processing incoming shipments.
- Partner with team members to do inventory audits twice a week, across in-store and offsite locations, maintaining 98% accuracy.
Retail Associate
AKIRA
Paramus, NJ
03.2025 - 03.2026
- Optimized visual merchandising layout on a daily basis, by color and garment type, establishing a logical layout that expedited product retrieval for customers and reduced time spent on closing procedures.
- Trained 5+ new hires and team members on POS systems and updated store procedures.
- Independently handled register change operations during peak hours, while ensuring cash balance for incoming transactions.
- Maintained loss prevention protocols at checkout, by checking pockets and shoeboxes for hidden sensors or items, preventing false alarms and theft.
- Secured 95% accuracy of customer data(email, phone number) through effective customer engagement, promoting loyalty programs.
- Reconfigured shelving layout biweekly to maximize floor space for product placement, improving product visibility and accessibility.
Retail Technology/Brand Ambassador
WIS International
Elmwood Park, NJ
09.2025 - 10.2025
- Executed 12+ live Caper Cart demonstrations per shift to show features, tailoring communication styles based on customer familiarity to inspire confidence for adoption of new shopping carts.
- Documented end of day reports of customer demographics, pitch effectiveness, and technical issues to evaluate customer adoption during 1 month trial.
- Conducted routine 40-minute checks, patrolling the shopping floor to check on Caper-Cart users to resolve technical issues or questions.
Retail Associate
KOHESION
Wayne, NJ
01.2023 - 03.2025
- Cross-trained between two locations with distinct closing procedures to support staffing needs.
- Processed shipment by tagging and attaching sensors on each item, allocating specific sizes for the sales floor.
- Fulfilled weekly markdown lists by retrieving specific styles and updating pricing via printing machine, that was moved into clearance sections.
Education
Natural Sciences - Physical Science Concentration
Ramapo College of New Jersey
Mahwah, NJ07-2026
Skills
- Customer Experience and Sales
- NPOS/POS Systems
- Inventory Management
- Inventory Auditing and Tracking
- Visual Merchandising
- Event Planning
- GStore
- Attention to detail
- Organization
- Adaptability
- Communication
- Team Collaboration
Languages
- English
- Spanish
Timeline
Sales Associate
HOKA
03.2026 - Current
Retail Technology/Brand Ambassador
WIS International
09.2025 - 10.2025
Retail Associate
AKIRA
03.2025 - 03.2026
Retail Associate
KOHESION
01.2023 - 03.2025
Natural Sciences - Physical Science Concentration
Ramapo College of New Jersey