Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxann Avila

San Antonio,Texas

Summary

Experienced and dedicated professional with over 11 years of expertise in customer service, meeting planning, and effective vendor and customer communications. Demonstrated ability to deliver exceptional results and exceed expectations. Seeking to utilize skills and knowledge to make a valuable contribution in the Open role at your esteemed company.

Overview

14
14
years of professional experience

Work History

Inside Sales Representative

Reece Plumbing
03.2024 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Data Entry

Custom Pipe
09.2020 - 03.2022
  • Resolve customer complaints regarding sales and service
  • Determine price schedules and discount rates
  • Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes
  • Print and makes copies of work
  • File and maintain records.

Lead Housekeeper

Texas Vista Hospital
08.2018 - 05.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Inside Sales

U.S. Pipe Fabrication
11.2010 - 09.2020
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Determine price schedules and discount rates
  • Answer telephones, direct calls, and take messages
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • Deliver messages and run errands
  • Inventory and order materials, supplies, and services
  • Train other staff members to perform work activities, such as using computer applications
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Education

High School Diploma -

Harlandale High
San Antonio, TX
06.2002

Skills

  • Customer Service
  • Attention to Detail
  • Exceptional customer service
  • Cheerful and energetic
  • Data Entry
  • Documentation And Reporting
  • Driven
  • Organized and Efficient

Timeline

Inside Sales Representative

Reece Plumbing
03.2024 - Current

Data Entry

Custom Pipe
09.2020 - 03.2022

Lead Housekeeper

Texas Vista Hospital
08.2018 - 05.2021

Inside Sales

U.S. Pipe Fabrication
11.2010 - 09.2020

High School Diploma -

Harlandale High

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Roxann Avila