Roxann Palacios
Blythe,CA
Summary
Property management professional with strong background in office administration and tenant relations. Skilled in property maintenance coordination, lease management, and financial reporting. Known for fostering collaborative team environment and effectively adapting to evolving needs. Delivers consistent results through organizational skills, attention to detail, and excellent communication.
Overview
6
6
years of professional experience
Work History
Property Manager Office Administrator
Mcintyre Rv Resort
Blythe, CA
01.2025 - Current
- Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Manage tenant relations, addressing concerns and facilitating effective communication between residents and property management.
- Oversee property maintenance schedules, ensuring timely completion of repairs and upkeep for optimal living conditions.
- Conduct regular property inspections to identify issues, implementing corrective actions to maintain property standards.
- Update property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Implemented office procedures that improved workflow and reduced administrative bottlenecks.
- Trained new staff on office protocols and software tools to enhance onboarding experience.
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Facility Manager
Work Health Solutions
San Jose, CA
05.2022 - 06.2024
- Continually updated knowledge of pandemic-related protocols.
- Coordinated curbside registration and processing of patients.
- Assisted in the development and implementation of facility maintenance plans.
- Ensured compliance with local regulations regarding health and safety standards within the premises.
- Maintained records of preventive maintenance programs for various equipment in the facility.
- Organized special events such as corporate meetings, conferences or receptions held in the facility.
- Teamed up with medical staff to establish protocols and guidelines on COVID-19 handling.
- Ensured guests' safety by providing necessary protective gear.
- Created a hospitable environment for all guests.
- Maintained compliance with personal protective equipment procedures.
- Entered Covid-19 testing data for accurate documentation.
- Minimized infection rates with proper sterilization practices.
- Ensured completion of Covid-19 screening for entrants
- Generated insightful reports on COVID-19 test findings.
- Examined outcomes of tests with advanced mechanical and electrical tools to ensure conformity.
- Handled specimen acquisition, cultivated microbes, and performed microbial identification for study.
- Maintained adherence to HIPAA guidelines.
- Executed safe handling procedures for dangerous substances.
Pharmacy Clerk
Rite Aid
Blythe
03.2020 - 05.2022
- Assisted customers with prescription orders and over-the-counter medication inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking shelves and organizing products.
- Provided support in managing prescription refill requests efficiently.
- Collaborated with pharmacists to ensure accurate dispensing of medications.
- Educated customers on proper medication usage and safety guidelines.
- Resolved customer issues promptly, enhancing overall satisfaction levels.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Compiled daily and weekly reports on pharmacy transactions, assisting in financial and operational analysis.
- Managed cash register and financial transactions, securing accurate payment processing.
- Provided compassionate customer service, answering queries and guiding customers through pharmacy procedures.
Education
HIGH SCHOOL DIPLOMA - HIGH SCHOOL
TWIN PALMS
Blythe, ca06-2001
Skills
- Reservations management
- Payment processing
- Customer service
- Data entry
- Communication skills
- Occupancy reporting
- Problem resolution
- Attention to detail
- Staff training
- Call handling
- Time management
- Invoice preparation
- Inventory management
- Safety protocols and procedures
- Computer reservation software
- Telephone reception
- Documentation
- Microsoft office
- Computer literacy
- Patience and composure
- Payment collection
- Property inspections
- Customer service-focused
- Team leadership
- Decision-making
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Project planning
- Shift scheduling
- Employee onboarding
Timeline
Property Manager Office Administrator
Mcintyre Rv Resort
01.2025 - Current
Facility Manager
Work Health Solutions
05.2022 - 06.2024
Pharmacy Clerk
Rite Aid
03.2020 - 05.2022
HIGH SCHOOL DIPLOMA - HIGH SCHOOL
TWIN PALMS