Roxanna Hernandez
Stafford,VA
Summary
Well-rounded professional with experience in customer service, sales, clerical support, and daily operations. Strong background in organization, documentation, inventory coordination, technology, and building positive customer relationships. Known for being dependable, detail-oriented, and adaptable, with the ability to manage multiple priorities while providing professional and welcoming service.
Overview
5
5
years of professional experience
Work History
Fine Jewelry Sales
Macy’s
Fredericksburg, VA
04.2026 - Current
- Deliver exceptional customer service by providing knowledgeable product recommendations and creating a welcoming, supportive shopping experience.
- Assist customers with product selection, fittings, digital shopping tools, and personalized recommendations based on their individual needs and preferences.
- Drive sales and client loyalty through strong product knowledge, ongoing vendor training, promotional events, product launches, and proactive customer engagement.
- Utilize point-of-sale systems and digital tools to process transactions accurately and efficiently while enhancing the overall customer experience.
- Maintain an organized, visually appealing, and fully stocked sales floor through accurate replenishment, merchandise presentation, and adherence to visual standards.
- Support daily sales, client, and protection plan goals through knowledgeable product recommendations and exceptional customer service.
- Introduce customers to loyalty programs, credit opportunities, and available benefits while building positive, lasting client relationships.
- Maintain accurate merchandise presentation and follow operational, Asset Protection, inventory, and company procedures.
- Communicate effectively with customers, coworkers, and leadership while contributing to a collaborative and professional environment.
- Maintain dependable attendance, punctuality, and flexibility to support business needs, including weekends and holidays.
Visual Support Captain
Macy’s
Fredericksburg, VA
10.2025 - 04.2026
- Lead execution of visual merchandising strategies to ensure brand consistency and elevated customer experience.
- Partner with Regional Visual Leaders and Store Leadership to implement seasonal floor sets and promotional initiatives.
- Direct and support merchandising teams in workload completion, prioritization, and adherence to visual standards.
- Maintain and update mannequin styling and three-dimensional displays to reflect current trends and brand messaging.
- Ensure accuracy of promotional signage, key item placement, fixture utilization, and merchandising techniques.
- Conduct routine floor assessments to maintain high visual standards and customer readiness.
- Assist with opening procedures to ensure the sales floor is organized and customer-ready at store open.
- Educate and coach associates on merchandising principles and presentation standards.
- Support sales initiatives through product knowledge and customer assistance.
Jewelry Clerical Support
Macy’s
Fredericksburg, VA
08.2023 - 10.2025
- Provide operational and administrative support to Jewelry Sales Managers and associates, helping maintain an organized and efficient sales environment.
- Deliver friendly, knowledgeable customer service while assisting customers with jewelry selections, sizing, repairs, and transactions.
- Use POS and internal systems to process sales, audits, receipts, damages, merchandise transfers, and return-to-vendor shipments.
- Merchandise jewelry cases for new product launches, seasonal transitions, special events, and clearance initiatives while maintaining visual standards.
- Prepare and package customer sizing and repair orders for shipment to the Jewelry Center, ensuring accurate documentation and secure handling.
- Organize and maintain shipping, receiving, customer sizing, repair, sales, and return documentation with attention to accuracy and detail.
- Assist with inventory processes, merchandise organization, and monitoring of supply levels.
- Complete fulfillment responsibilities including picking, packing, labeling, shipping, and Buy Online, Pickup in Stores (BOPS) orders.
- Maintain clean, organized, and visually appealing jewelry counters and sales areas.
- Follow Asset Protection, inventory control, and compliance procedures to support accurate merchandise handling.
- Build positive relationships with customers and colleagues by fostering an inclusive, respectful, and welcoming environment.
Fragrance Sales Associate
Macy’s
Fredericksburg, VA
10.2021 - 10.2022
- Deliver personalized customer service by promptly acknowledging customers, assessing their preferences, demonstrating fragrances, and providing tailored product recommendations.
- Build customer relationships and loyalty through clientele tools, follow-up, product launches, special events, and personalized recommendations.
- Maintain strong fragrance and beauty product knowledge through vendor training, product education, and ongoing learning.
- Drive daily sales goals through proactive customer engagement, product demonstrations, knowledgeable recommendations, and exceptional service.
- Collaborate with the Beauty team to create a welcoming shopping experience and help customers discover complementary products and services.
- Maintain an organized, polished, and fully stocked sales area through accurate merchandising, replenishment, inventory upkeep, and adherence to hygiene and compliance standards.
- Utilize point-of-sale systems, mobile selling technology, and digital tools to process transactions efficiently and enhance the customer experience.
- Introduce customers to loyalty programs, credit opportunities, and available benefits while supporting customer acquisition and retention.
- Participate in promotional events and product launches while ensuring merchandise presentation and promotional standards are accurately maintained.
- Communicate effectively and collaborate with customers, coworkers, leadership, and vendor partners in a professional and supportive environment.
- Maintain dependable attendance, punctuality, and flexibility to support business needs, including days, evenings, weekends, and holidays.
Education
GED -
Maine High School
Augusta, MESkills
- Customer Service & Relationship Building
- Communication & Active Listening
- Creating Positive Experiences
- Team Collaboration
- Organization & Time Management
- Event & Activity Support
- Patience & Adaptability
- Clerical & Administrative Support
- Record Keeping & Documentation
- Microsoft Office & POS Systems
- Attention to Detail
- Professional & Welcoming Demeanor
Timeline
Fine Jewelry Sales
Macy’s
04.2026 - Current
Visual Support Captain
Macy’s
10.2025 - 04.2026
Jewelry Clerical Support
Macy’s
08.2023 - 10.2025
Fragrance Sales Associate
Macy’s
10.2021 - 10.2022
GED -
Maine High School