Justin Lopez
Odessa
Summary
Dedicated professional with over 10 years of experience in customer service, sales, and negotiations. Skilled in building and maintaining professional relationships in sensitive corporate environments. Highly organized and independent, able to effectively coordinate tasks to accomplish projects with timeliness.
Overview
16
16
years of professional experience
Work History
Sales Representative
Harcros Chemicals
10.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Participated in trade shows and conferences to network and generate leads.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Field Sales Representative
Butch's Rathole
06.2019 - Current
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Reported on competitor performance detailing price changes, sales events, new products and merchandising materials.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Bit Salesman
Taurex Drill Bits
06.2017 - 06.2019
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Monitored customer order process and addressed customer issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Motor Transport Operator
United States Marine Corps
02.2009 - 08.2016
- Completed routine inspections and daily preventive maintenance services.
- Maintained safety and security of cargo, personnel and equipment in convoy.
- Notified supervisors of defects, vehicle damage or traffic violations.
- Stayed current on tactical planning and defensive strategies.
- Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
- Performed daily vehicle maintenance by checking fluid levels, tire wear and brake integrity.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Field Supervisor
IMO
01.2013 - 01.2015
- Ongoing support for managed services agreed upon with customer
- Tasks such as daily field inventory checks; problem-solving for rig based sensors or network communications; scheduled installations and preventive maintenance with rig management
- Managed site repairs and installations to include satellite, internet, Ethernet, desktop and RealTime installation and electronic drilling optimization tools
- Construct & facilitate monthly field technician schedule and billing for each customer
- Work directly with customer to identify customer needs and plan proper execution between myself and service technicians to ensure customer has all needs fulfilled and equipment is running as advertised.
Customer Care Representative
IMO
01.2012 - 01.2013
- Performed online troubleshooting and created service reports for field service technicians to log daily work
- Notified field supervisor if troubleshooting needed to be performed in the field
- Create reports with Microsoft Excel on rig count for the store and perform customer call backs for feedback on overall customer service.
Field Service Technician
IMO
01.2011 - 01.2012
- Safely and efficiently respond to malfunctioning sensors and carry out implementation of plans by Field Supervisor at rig locations
- Perform inventory of company equipment at rig site
- Perform monthly and quarterly inventories on assigned company vehicle and entire store warehouse.
Education
Associate of Science - Kinesiology
The University of Texas of The Permian Basin
Odessa, TXAssociate of Science - Kinesiology
Odessa College
Odessa, TX05.2022
Skills
- Strategic Analysis
- Organizational Skills
- Team Management
- Planning & Organizing
- Customer Service
- Computer Skills
- Critical Thinking
- Account Management
- Sales and Marketing
- Sales Forecasts
- Customer relationship building
- Time management
Timeline
Sales Representative
Harcros Chemicals
10.2022 - Current
Field Sales Representative
Butch's Rathole
06.2019 - Current
Bit Salesman
Taurex Drill Bits
06.2017 - 06.2019
Field Supervisor
IMO
01.2013 - 01.2015
Customer Care Representative
IMO
01.2012 - 01.2013
Field Service Technician
IMO
01.2011 - 01.2012
Motor Transport Operator
United States Marine Corps
02.2009 - 08.2016
Associate of Science - Kinesiology
Odessa College
Associate of Science - Kinesiology
The University of Texas of The Permian Basin