Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Roxanna Velez-Serna

Roxanna Velez-Serna

Russellville,AL

Summary

Motivated team player with a proven track record of delivering exceptional customer service. Skilled in leading and directing workgroups, developing effective strategies, providing training, and setting and achieving goals. Possesses excellent interpersonal and communication skills, with a focus on effectively communicating goals and vision for success. Problem solver, networker, and consensus builder who excels at organizing and managing multiple priorities with a positive attitude. Demonstrates a willingness to take on additional responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Digital Team Lead

Walmart
07.2024 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Participated in team meetings and associate training sessions.
  • Provided associate coaching, mentoring, and consultation to enhance performance and professional development.

Front End Team Lead

Walmart
05.2023 - 07.2024
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient workload completion.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Teacher’s Aide

Russellville City Schools
08.2021 - 12.2023
  • Helped to explain assignment instructions to boost student comprehension
  • Identified student challenges and discussed corrective actions with students individually
  • Utilized computer programs, audiovisual aids, and other equipment to aid in education and presentations

Customer Service Representative

Walmart
09.2021 - 05.2023
  • Assisted with training and mentoring new team members
  • Delivered customer satisfaction by constantly displaying a professional and polite tone to customers in person and over the phone
  • Sustain knowledge of company products to provide helpful suggestions and recommendations to customers

Education

Associate of Arts - General Business

Itawamba Community College
Fulton, MS
05.2023

BBA - Finance

University of North Alabama
Florence, AL
05.2025

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Problem-Solving Ability
  • Customer Relations
  • Verbal and Written Communication
  • Bilingual
  • Coaching and Mentoring
  • Cash Handling
  • Overseeing Daily Activities
  • Giving Constructive Feedback
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual

Timeline

Digital Team Lead

Walmart
07.2024 - Current

Front End Team Lead

Walmart
05.2023 - 07.2024

Customer Service Representative

Walmart
09.2021 - 05.2023

Teacher’s Aide

Russellville City Schools
08.2021 - 12.2023

Associate of Arts - General Business

Itawamba Community College

BBA - Finance

University of North Alabama
Roxanna Velez-Serna