Tajay Bryan
Kennesaw,GA
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
9
9
years of professional experience
Work History
Digital Team Lead
Walmart
Marietta, GA
10.2020 - Current
- Maintained project schedules by managing deadlines and adjusting workflow as needed.Identified, addressed and either resolved or escalated project issues.Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.Led strategic planning sessions for design and construction management.Resolved customer concerns and answered questions quickly to maximize satisfaction.Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Demonstrated leadership by making improvements to work processes and helping to train others.Provided excellent service and attention to customers when face-to-face or through phone conversations.Motivated and encouraged team members to communicate more openly and constructively with each other.Exceeded customer satisfaction by finding creative solutions to problems.
Consumables Department Manager
Walmart
Marietta, GA
02.2020 - Current
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.Developed resources and tools to support sales associates in rendering exceptional customer service.Directed and supervised staff performance.Displayed merchandise for upcoming sales in visually appealing way.Ordered merchandise with accuracy by verifying back stock and maintaining inventories.Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
E-Commerce Personal Shopper
Walmart
Marietta, GA
01.2019 - Current
- Satisfied customers with quick, accurate service under tight deadlines.Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.Maintained positive relationships with grocery store personnel by being consistently professional and friendly.Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Customer Service Manager
Advantage Solutions
Kingston, Jamaica
01.2016 - 09.2018
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Developed policies and procedures related to customer service operations.
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Monitored staff performance to ensure adherence to customer service standards.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Associate of Arts -
St.Jago High School
05.2016
High School Diploma -
St.Jago High School
05.2014
Skills
- Time management
- Customer service
- Basic math
- Computer skills
- Troubleshooting
- Flexible
- Decision-making
- Organization
- Critical thinking
- People skills
- Conflict resolution
- MS Word, Excel, and Outlook
Accomplishments
- Promoted to Team lead due to successfully running three departments and maintaining company standard that saw us through the pandemic.Promoted from Department Manager to Team Lead, in less than 12-months
Timeline
Digital Team Lead
Walmart
10.2020 - Current
Consumables Department Manager
Walmart
02.2020 - Current
E-Commerce Personal Shopper
Walmart
01.2019 - Current
Customer Service Manager
Advantage Solutions
01.2016 - 09.2018
Associate of Arts -
St.Jago High School
High School Diploma -
St.Jago High School
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