Roxannah Jimenez
Surprise,AZ
Summary
Dynamic customer service professional with a proven track record at Omni Dermatology, excelling in problem-solving and organization. Enhanced customer satisfaction through efficient front desk operations and strong relationship-building skills. Recognized for resolving issues swiftly, contributing to a welcoming environment, and ensuring seamless appointment management.
Developed critical skills in fast-paced, detail-oriented environment, focusing on accuracy and efficiency. Recognized for strong analytical abilities and effective communication. Seeking to transition into new field where these transferrable skills can drive meaningful contributions.
Overview
1
1
year of professional experience
Work History
Counter
HotSpot
El Mirage, AZ
08.2024 - 05.2025
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Front Desk Receptionist
Omni Dermatology
Glendale, AZ
05.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Dysart High School
El Mirage, AZSkills
Customer Service
Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Counter
HotSpot
08.2024 - 05.2025
Front Desk Receptionist
Omni Dermatology
05.2024 - 11.2024
Dysart High School