Roxanne Apodaca
Albuquerque,NM
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering over ten years of service-focused experience.
Overview
2
2
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
09.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Utilized data-driven insights to identify areas for improvement in customer interactions and implemented changes accordingly.
Part Sourcing Specialist
Safelite Auto Glass
07.2021 - 07.2023
- Enhanced supplier relationships by establishing clear communication channels and conducting regular performance evaluations.
- Reduced procurement lead times through effective negotiation with suppliers and streamlining internal processes.
- Improved cost savings by implementing strategic sourcing methodologies and analyzing market trends.
- Increased on-time delivery rates by closely monitoring supplier performance and addressing potential issues proactively.
- Developed comprehensive sourcing strategies for specific categories, resulting in more efficient procurement processes.
- Collaborated with cross-functional teams to identify opportunities for process improvement and cost reduction within the supply chain.
Education
West Mesa High School
Albuquerque, NM05.1989
Skills
- Inbound Call Management
- Persuasive Communication
- Documentation Coordination
- Renewal Opportunities
- Educating Customers
- Service-Oriented Mindset
- Product Inventory Counts
- Visual Displays
- Pricing Controls
- Markdown Procedures
- POS Systems Knowledge
- Merchandising Operations
- Merchandising Skills
Accomplishments
- Led a team of 5 staff members for weekly cycle counts & yearly audit
- Decreased variance report 90%.
- Documented and resolved variance which led to increased sales.
Timeline
Customer Advocate
Safelite Auto Glass
09.2022 - 07.2023
Part Sourcing Specialist
Safelite Auto Glass
07.2021 - 07.2023
West Mesa High School