Skills
Summary
Work History
Education
Overview
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Roxanne Araujo

Chula Vista,CA

Skills

  • Process optimization
  • Analytical problem-solving skills
  • Invoice and Expense management
  • Regulatory adherence
  • Precise account reconciliation
  • Exceptional customer service

Summary

Accomplished accounting professional with proven strengths in analytical problem‑solving, financial reconciliation, and regulatory compliance. Valued for dependability, adaptability, and the ability to build strong team partnerships. Known for elevating accuracy, improving workflow efficiency, and approaching new challenges with initiative, strong communication, and a commitment to organizational excellence.

Work History

Corporate Program Administrator

Sony Electronics Inc.
San Diego, CA
11.2019 - 04.2026
  • Managed customer support operations for North America corporate credit card and FedEx small parcel programs.
  • Oversaw corporate card program to optimize operational efficiency for a diverse workforce of over 2000 employees across North America.
  • Resolved account balance inquiries to enhance expense report management efficiency.
  • Facilitated the integration of corporate and procurement card systems with cross-functional teams, achieving improved operational workflows.
  • Enhanced efficiency of approval and application workflows to facilitate smoother operations.
  • Delivered monthly chargeback reports to finance, ensuring precise general ledger and cost center coding.
  • Performed detailed account reconciliations aimed at minimizing overdue balances and associated bank fees.
  • Executed quarterly audits to ensure compliance and identify non-compliant expenditures.
  • Reported discrepancies in spending patterns to management, enabling proactive measures to rectify compliance gaps.
  • Managed FedEx small parcel program, implementing strategies for effective problem-solving and continuous enhancement of service standards.
  • Oversaw setup and monitoring of FedEx accounts, maintaining high service quality with minimal disruptions.
  • Coordinated bi-weekly meetings with cross-functional teams to ensure compliance with 30-day aging requirements, preventing late fees.
  • Spearheaded development and distribution of quarterly newsletter for corporate card, ensuring clear communication of program changes and important updates.

Lead Expense Recovery and Audit Specialist

CTMI LLC/Invoke Partners
Dallas, Texas
04.2014 - 04.2019
  • Conducted thorough audits to enhance financial accuracy and mitigate overpayment risks through CTMI software.
  • Executed over 1000 audits, recovering over $10 million in overpayments for prominent clients.
  • Generated and disseminated comprehensive weekly reports to senior management and clients, detailing audit findings.
  • Maintained a thorough understanding of industry regulations, ensuring compliance throughout all aspects of the recovery process.
  • Oversaw property tax client accounts receivable to guarantee timely payment compliance with contract terms.
  • Performed in-depth data research and validation to support precise account management.
  • Collaborated with cross-functional teams to implement best practices in recovery analytics.
  • Delivered exceptional customer service during recovery processes, enhancing client relationships.
  • Conducted thorough investigations into misapplied payments to enhance overall accounting precision.
  • Formulated, implemented, and overseen departmental standard operating procedures (SOPs).
  • Improved client relations through timely resolution of issues and transparent communication regarding account statuses.

Accounts Payable Team Lead- Card Programs

Keurig Dr. Pepper Snapple Group
Dallas, Texas
03.2004 - 04.2014
  • Managed daily accounts payable operations, ensuring timely processing of invoices and payments.
  • Implemented targeted strategies to improve efficiency and effectiveness within accounts payable operations.
  • Oversaw travel and expense administration alongside corporate card program management.
  • Spearheaded integration of accounts payable processes during North American acquisition, consolidating operations into a single site.
  • Delivered exceptional customer service to uphold satisfaction and consistently meet program service level agreements within 24 hours.
  • Optimized expense processes to ensure compliance and elevate operational efficiency.
  • Managed processing of 400-500 invoices weekly while upholding rigorous financial documentation standards.
  • Managed vendor balances and strategically prioritized payments to ensure financial stability.
  • Analyzed and addressed complex inquiries while escalating issues to improve workflow in accounts payable operations.
  • Led team initiatives to identify and rectify invoicing discrepancies, ensuring precision in GR/IR reconciliation processes.
  • Analyzed daily workload assessments to enhance prioritization strategies for processors, driving overall efficiency improvements.
  • Executed comprehensive development and delivery of monthly metrics and reporting for all programs.
  • Oversaw transition of accounts payable mail operations to external service providers in India and Mexico.

Education

Associate of Arts - Business Administration

Sawyer College of Business
San Diego, CA

Overview

22
22
years of professional experience

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Roxanne Araujo