Roxanne Aziz
Omaha,Nebraska
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Mega Saver
Omaha, NE
06.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Receptionist
Satori Laser, Manager May Gafurova
New York, NY
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Reduced incoming call response time by implementing an effective call routing system.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
English-Russian Translator
American Corner In Tajikistan
Tajikistan
02.2019 - 03.2022
- Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Assisted colleagues in overcoming language barriers, fostering a more inclusive work environment.
- Contributed to company growth through exceptional customer service and repeat business referrals.
- Translated legal documents with precision and attention to detail, ensuring compliance with applicable laws and regulations for international clients.
- Mentored junior translators, sharing best practices and techniques for improved performance.
- Enhanced client satisfaction by providing high-quality English-Russian translations in a timely manner.
- Supported marketing teams by translating promotional materials, contributing to the company''s global outreach efforts.
- Interpreted conversations between foreign language-speaking clients and others.
- Best know Persian-Tajik-Russian-English
English as a Second Language Teacher
Modern Humanitarian Center After W.Shakespeare
Tajikistan
02.2017 - 05.2019
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Designed interactive lessons to engage all learning styles and promote active participation.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed activities and integrated technology to diversify instruction.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Emphasized critical thinking through small group activities.
- Participated in professional development opportunities to stay current on best practices in second-language education, enhancing teaching effectiveness.
- Developed individualized learning plans tailored to each student''s unique needs, ensuring a targeted approach to language acquisition and skill development.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Implemented assessment tools to monitor student progress, adapting instructional strategies as needed for optimal success.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Supported students holistically to achieve academic success.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Managed several internet-based language programs.
Education
Bachelor of Science - Business Administration And Management
Metropolitan Community College
Omaha, NE03.2024
Bachelor of Science - Banking And Financial Support Services
Institute of Economy And Trade
06.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
- Marketing knowledge
- Sales Strategies
- Sales Growth
- Consulting
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Hiring and Training
- Goal Setting
- Work Planning and Prioritization
- Customer Relationship Management
- Employee Development
- Technical Proficiency
Sing a song
The winner of the city competition "The best singer"
Languages
Persian
Native or Bilingual
English
Full Professional
Russian
Full Professional
Turkish
Elementary
Timeline
Assistant Manager
Mega Saver
06.2023 - 04.2024
Receptionist
Satori Laser, Manager May Gafurova
01.2023 - 06.2023
English-Russian Translator
American Corner In Tajikistan
02.2019 - 03.2022
English as a Second Language Teacher
Modern Humanitarian Center After W.Shakespeare
02.2017 - 05.2019
Bachelor of Science - Business Administration And Management
Metropolitan Community College
Bachelor of Science - Banking And Financial Support Services
Institute of Economy And Trade