Roxanne Best
Phoenix,AZ
Summary
Dynamic Customer Service Representative with proven expertise at Consumer Cellular, excelling in problem-solving and communication. Adept at de-escalating customer concerns and delivering accurate information, ensuring high satisfaction. Experienced Career Coach skilled in navigating WIOA requirements, demonstrating strong people skills and computer proficiency to enhance participant enrollment success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Custard Insurance Adjusters (Contracted by LHH)
10.2024 - 03.2025
- Answer incoming calls center questions about general inquiries.
- Demonstrate accuracy in starting claims.
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set.
- Provide the claimant with their claim # and claim adjuster.
Customer Service Representative
Consumer Cellular
10.2021 - 10.2024
- Take customer calls and provide accurate, satisfactory answers to their inquiries and concerns
- Guide customers through troubleshooting, navigating the company site or using the products or services.
- Review customer's account, providing updates and information about billing, shipping, warranties, and other account items.
- De-escalate situations involving dissatisfied customers, offering assistance and support.
Career Coach/Enrollment Specialist
Development Centers, Inc.
04.2011 - 07.2021
- Provide a list of approved training providers to participants and made sure that participants met the requirements before enrollment.
- Complete necessary paperwork and eligibility requirements to ensure training approval.
- Certified to proctor and coordinate CASAS etest.
- Knowledgeable of Workforce Innovation and Opportunity Acts (WIOA).
Education
BBA - Management
Detroit College of Business
Dearborn, MI06-1993
Skills
Communication skills
People skills
Computer proficiency
Problem solving abilities
Timeline
Customer Service Representative
Custard Insurance Adjusters (Contracted by LHH)
10.2024 - 03.2025
Customer Service Representative
Consumer Cellular
10.2021 - 10.2024
Career Coach/Enrollment Specialist
Development Centers, Inc.
04.2011 - 07.2021
BBA - Management
Detroit College of Business
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