Roxanne Black
Punta Gorda,FL
Summary
Seasoned Office Manager and Salon Owner with a proven track record in enhancing customer relations and streamlining operations. At Above All Aluminum, excelled in office administration and client service, significantly improving customer satisfaction. Expert in organizational skills and office management, adept at handling sensitive information and ensuring compliance with regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Above All Aluminum
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed job and estimate scheduling for business operations.
- Certified legal documentation.
- Ensured timely submission of county permits.
- Oversaw all aspects of client correspondence.
- Executed precise project estimates for client approval.
- Maintained accurate records of client payments.
- Coordinated all email and telephone communications.
- Managed the collection of fees from clients.
Salon Owner/Operator
Color Me Crazy Studio Salon
01.2020 - 12.2023
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Education
No Degree - Accounting
FSW
Punta Gorda, FL05-2026
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
Certification
Certified Public Notary and Online Notary.
State License with the dpbr for over 16 years for Cosmetology.
Timeline
Office Manager
Above All Aluminum
09.2022 - Current
Salon Owner/Operator
Color Me Crazy Studio Salon
01.2020 - 12.2023
Certified Public Notary and Online Notary.
State License with the dpbr for over 16 years for Cosmetology.
No Degree - Accounting
FSW
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