Roxanne Black
Punta Gorda,FL
Summary
Dynamic operations manager with a proven track record at Serendipity Salon & SPA, excelling in customer service and financial management. Enhanced client retention through strategic planning and workflow optimization, while boosting staff productivity via effective training and performance evaluations. Committed to fostering a welcoming environment and driving business growth through exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager of Operations
Serendipity Salon & SPA
12.2023 - 04.2025
- Provided Professional Services for Clients
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Owner/Manager of Operations
Color Me Crazy
01.2020 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Color Specialist - Advanced Color Theory And Appliocation
Paul Mitchell The School
Fort Myers, FL04-2013
Advanced Technique Cutting - Private Classes With Kelly Kardinas
Paul Mitchell The School
Fort Myers, FL04-2013
Color Specialist - Advanced Redken Color Theory And Techniq
Redken
New York, NY05-2011
Cosmetology - Cosmetology
Salem County Vocational Technical Highschool
Woodstown, NJ06-2009
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Time management
- Conflict resolution
- Task delegation
- Documentation and reporting
- Performance monitoring
- Workflow optimization
- Business process optimization
- Vendor management
- Staff recruitment
- Financial forecasting
- Staff management
- Team leadership
- Inventory control
- Employee motivation
- Performance evaluations
- Revenue generation
- Customer retention
- Financial management
- Management
Certification
Color Specialist - Paul Mitchell and Redken
Advanced Cutting Techniques
Advanced makeup and airbrush makeup application
Spray tan application
Top 2 In south Jersey for Highest Retail Sales for Regis Corporation
I won 2 differnt times for highest sale in The South New Jersey Region within the Regis Corporation. I was 2nd highest then the next year i won first place
Timeline
Manager of Operations
Serendipity Salon & SPA
12.2023 - 04.2025
Owner/Manager of Operations
Color Me Crazy
01.2020 - 03.2023
Color Specialist - Advanced Color Theory And Appliocation
Paul Mitchell The School
Advanced Technique Cutting - Private Classes With Kelly Kardinas
Paul Mitchell The School
Color Specialist - Advanced Redken Color Theory And Techniq
Redken
Cosmetology - Cosmetology
Salem County Vocational Technical Highschool
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