Roxanne Bowen
Ocala,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Manager
Cosmo Prof
03.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Lane Bryant
07.2020 - 03.2022
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees.
Operations Team Manager
Belk Department Store
04.2017 - 07.2020
- Managed inventory and supply to achieve timely and accurate display.
- Supervised staff and kept employees compliant with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
Dollar General
02.2014 - 04.2017
- Accomplished multiple tasks and motivated employees to be productive.
- Improved displays to attract new customers and promote business.
- Developed detailed plans to ensure efficient store operations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained new managers in the District.
Education
Associate of Arts - Business Management
Jersey City College
Jersey City, NJHigh School Diploma -
Lyman High School
Longwood, FLSkills
- Employee Motivation, Staff Supervision, Staff Training
- Special Promotions Planning, Retail Merchandise Quality Standards
- Customer Service
- Shrink Minimization
- Sales Promotion
- Performance Review, Monitoring and Evaluation
- Opening and Closing Procedures
- Maximizing Profitability
Timeline
Manager
Cosmo Prof
03.2022 - Current
Manager
Lane Bryant
07.2020 - 03.2022
Operations Team Manager
Belk Department Store
04.2017 - 07.2020
Manager
Dollar General
02.2014 - 04.2017
Associate of Arts - Business Management
Jersey City College
High School Diploma -
Lyman High School
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