Roxanne Eldridge
Satsuma,AL
Summary
im responsible manageable eager to learn determined im a good motivator my friend and family always come to me when they need a lil prep talk , im good at de escalating problems in chaotic situations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Highmark Blue Cross Blue Shield
07.2024 - Current
- Assisted customers with inquiries and issues related to health insurance plans.
- Processed claims and ensured compliance with company policies and regulations.
- Managed customer accounts and maintained accurate information in the system.
- Educated clients on benefits, coverage options, and policy details effectively.
- Handled escalated calls, providing resolution for complex customer concerns promptly.
- Documented customer interactions in the database for future reference and follow-up.
- Participated in training sessions to enhance service skills and product knowledge.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Home Caregiver
ms.maes caregiver service
Mobile, AL
03.2015 - 09.2019
- Home management and care planning.
- Medical advocacy.
- Prescription medication management.
- Help with personal hygiene and care.
- Assisting with meals and nutrition.
- Help with mobility.
- Home maintenance and housekeeping.
- Transportation.
Customer Service Representative
Alorica
Saraland, AL
02.2017 - 03.2018
- Assisted customers with billing, payments, and also technical support.
Residential Instructor
Learning Tree
Mobile, AL
08.2016 - 10.2017
- Mi an residential instructor i watch over kids with certain disabilities, they are from the dhr. i help them with home work and house chores etc.
Guest Service Representative
Hampton Inn & Suites
Pensacola, FL
05.2015 - 08.2017
- Answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
Cashier
Walmart
Daphne, AL
08.2016 - 07.2017
- Managed cash register stocked, cleaned around my area and other departments as well.
Shift Manager
Checkers
Mobile, AL
04.2014 - 06.2017
- Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.
Housekeeper
Family Business Services
Mobile, AL
08.2008 - 03.2016
- Housekeep at local houses in the area also volunteered at various hotel locations out of town in north carolina which was my choice cause i wanted more experience.
Education
High school diploma -
C.f vigor high school
Skills
- Customer Service
- Teamwork
- Flexibility
- Communication
- Leadership skills
- Motivation
- Enthusiasm
- Filing
- Call Center
- Customer Support
- Customer Care
- CSR
- Technical Support
- Troubleshooting
- Shift Management
- Help Desk
- Guest Services
- Operating Systems
- Claims processing
- Compliance assurance
- Benefits education
- Technical support
- Call escalation handling
- Problem resolution
- Effective communication
- Attention to detail
- Active listening
Certification
- CPR Certification
- First Aid Certification
Additional Information
I'm responsible, manageable, eager to learn, determined, and a good motivator. My friends and family always come to me when they need a little pep talk. I'm good at de-escalating problems in chaotic situations.
Awards
- A B honor roll, 03/01/13, I was an A B honor roll student.
- Perfect attendance, 04/01/11, Always came to school and on time!
- Best performance, 02/01/12, I was always the student that goes up and beyond on my school work.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Highmark Blue Cross Blue Shield
07.2024 - Current
Customer Service Representative
Alorica
02.2017 - 03.2018
Residential Instructor
Learning Tree
08.2016 - 10.2017
Cashier
Walmart
08.2016 - 07.2017
Guest Service Representative
Hampton Inn & Suites
05.2015 - 08.2017
Home Caregiver
ms.maes caregiver service
03.2015 - 09.2019
Shift Manager
Checkers
04.2014 - 06.2017
Housekeeper
Family Business Services
08.2008 - 03.2016
High school diploma -
C.f vigor high school