Roxanne Fiddes
Utility Management
Yuma,AZ
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
OBJECTIVE:
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Foothills Utilities (formerly Far West W&S)
11.2004 - Current
- Trained and regularly mentored representatives on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Supervised team of operators to complete work on time and to company standards.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Scheduled and oversaw maintenance, repair and installation activities.
- Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
- Customer service representative 2004-2007
- Customer Service Manager 2007-Current
- Distribution Operations Manager 2016-Current
- One of 4 members of the management team to oversee all company operations
Education
College Park High School
Pleasant Hill, CA06.2001
Skills
- Staff Training
- New Hire Training
- Cash Handling
- Customer Relations
- Billing and Filing
- Managing Operations and Efficiency
Certification
- Arizona Department of Environmental Quality, Operator Certifications ID OP030885
- Grade 1 Water Treatment System
- Grade 1 Wastewater Collection System
- Grade 3 Water Distribution System
Timeline
Customer Service Manager
Foothills Utilities (formerly Far West W&S)
11.2004 - Current
College Park High School
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