Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Roxanne Henry

Houston,TX

Summary

Successful customer care representative with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

13
13
years of professional experience

Work History

Customer Care Representative

Verizon Wireless
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Solutions Specialist

Verizon Wireless
10.2017 - Current
  • Achieved sales goals by tapping into emotions surrounding customers' life-changing events and helping each person select symbols of personal happiness.
  • Exceeded targeted sales goals by at least 100%.
  • Exhibited proven ability to set and achieve company defined sales goals.
  • Hosted special events such as holiday sales to spark interest in product lines and achieve sales goals.
  • Led and motivated sales team to meet and exceed sales goals.
  • Trained and mentored sales team members in customer relations, customer service and product placement.
  • Improved customer satisfaction by identifying and addressing key pain points in the software implementation process.

Bartender

Bjs Restaurants Inc.
03.2011 - 12.2017
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Greeted and maintained relationships with regular customers.

Customer Experience Specialist

Robbins Brothers
02.2017 - 10.2017
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Counted cash in register drawer at beginning and end of shift.

Education

Bachelor of Science - Computer Science And Programming

Colorado State University Global
Aurora, CO
05.2025

Associate of Science - Chemistry

Houston Community College
Houston, TX
12.2019

Skills

  • Sales
  • Point of Sale Systems
  • Customer Retention
  • Customer Accounts Management
  • Industry Trends Knowledge
  • Business Operations
  • Product Knowledge
  • Troubleshooting Technical Issues
  • Recommending Products
  • Data Entry
  • Customer Service

Accomplishments

  • Supervised team of 50 staff members.
  • Resolved product issue through consumer testing.

Timeline

Customer Care Representative

Verizon Wireless
01.2023 - Current

Solutions Specialist

Verizon Wireless
10.2017 - Current

Customer Experience Specialist

Robbins Brothers
02.2017 - 10.2017

Bartender

Bjs Restaurants Inc.
03.2011 - 12.2017

Bachelor of Science - Computer Science And Programming

Colorado State University Global

Associate of Science - Chemistry

Houston Community College

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Roxanne Henry