Roxanne Johnson
San Francisco,CA
Summary
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
23
23
years of professional experience
Work History
District Manager
Joe and the Juice
San Francisco
03.2025 - Current
- Led operational strategies to enhance store performance across multiple locations with a 23% revenue sales growth
- Developed and promoted internal management, improving operational efficiency and reducing employee turnover by 10%
- Analyzed sales data to identify trends, adjusting inventory levels to optimize product availability and reducing waste by 6%
- Fostered a culture of customer engagement, resulting in improved satisfaction ratings and repeat business with an increase of overall feedback score.
- Fostered a collaborative work environment, enhancing employee engagement, exceeding industry benchmark score
District Manager
Philz Coffee
San Francisco, CA
11.2020 - 10.2024
- Developed and implemented district-wide sales strategies to increase revenue and market share across 14 locations
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and development for Store Managers on how to maximize productivity and profits and developing internal leadership.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction and increasing guest loyalty
- Analyzed financial data to identify areas of improvement or growth potentials, increasing bottom line profit by 18%
- Partnered with marketing, HR, and finance leaders to align strategies and deliver measurable results.
General Manager
24 Hour Fitness
New York and New Jersey
08.2015 - 05.2020
- Directed grand opening strategy, coordinating cross-functional teams, marketing initiatives, and local partnerships to exceed pre-opening membership targets by 30%
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed a department leadership team of 12 direct reports and up to 110 total employees, overseeing operations, performance, and strategic goals.
- Developed marketing strategies designed to increase brand awareness within target markets, increasing net member count
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize Net Promoter Score
- Operations and Facility Captain for New Jersey, assisting in leadership training, led weekly conference calls, monthly workshops and facilities audits within district
- Developed team leadership skills through determining behavioral strengths and opportunities creating smart goal IDP with timely follow up and feedback, resulting in multiple internal leadership advancements
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
New York Sports Club
New York Metro Area
10.2011 - 08.2015
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales targets.
- Coordinated training activities for employees to ensure compliance with company policies and procedures, consistently achieving monthly audit scores.
- Resolved member complaints quickly while maintaining high quality standards of service delivery, increasing member retention and dues tap of 10%.
- Championed leadership training and mentorship initiatives for managers, strengthening team cohesion and enabling smoother interdepartmental cooperation.
- Led the end-to-end hiring process, identifying, interviewing, and onboarding top talent to fill critical open positions.
- Tracked monthly sales metrics to drive data-driven decisions in business development planning and achieved revenue growth of 12%
- Directed staff performance assessments, fostering professional development through targeted, results-driven feedback.
Fragrance Account Executive
Macy's Herald Square
New York, NY
03.2006 - 10.2011
- Led men's fragrance and cosmetic accounts in the largest store in the world, with yearly sales accounts exceeding $20 million
- Increased total revenue earnings through hands on leadership, high-impact communication and coaching and recognizing in the moment
- Planned and executed store events, including celebrity appearances, charity drives and master classes, increasing customer traffic and sales revenue
- Managed 250 sales associates with 13 team leaders, executing daily department meetings, one on one leadership development and business review, while driving top score in customer service feedback results
- Partnered with more than thirty fragrance vendors reviewing stock and visual standards, staffing needs, promotional events and business planning
- Collaborated with Macy's senior executive leadership team on quarterly strategy, profit and loss, product launches and leadership talent review.
Business Manager/Account Coordinator
Macy's/Lancôme
SF Bay Area/Union Square, SF
09.2003 - 03.2006
- Increased $900k in yearly revenue growth through driving hourly goals, daily demo events and successfully planned and executed presale promotions.
- Conducted bi-weekly visits, executing beauty events, ensuring vendor/store standards and daily sales goals were met.
- Collaborated with Macy's and Lancôme executive leadership on monthly and quarterly results, merchandise and visual planning standards and P&L analysis.
- Recruited and hired top talent team members and freelancers, trained and developed beauty product knowledge and selling skills, consistently achieving monthly sales budgets.
Skills
- Territory Management
- Financial Management
- Budget Management
- Market Research
- Leadership Development
- Operations Management
- Strategic planning
- Recruiting and hiring
- Customer relations
- District growth management
- Teamwork and collaboration
Timeline
District Manager
Joe and the Juice
03.2025 - Current
District Manager
Philz Coffee
11.2020 - 10.2024
General Manager
24 Hour Fitness
08.2015 - 05.2020
General Manager
New York Sports Club
10.2011 - 08.2015
Fragrance Account Executive
Macy's Herald Square
03.2006 - 10.2011
Business Manager/Account Coordinator
Macy's/Lancôme
09.2003 - 03.2006
Awards
Macy's Herald Square Executive of the Year 2010