Summary
Overview
Work History
Education
Skills
Timeline
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Roxanne LAMP

Erie,PA

Summary

I was responsible for purchasing merchandise for the store. Any and all merchandising. Floor setting new POGs . Strategy to increase sales. Understanding the importance of setting the tone of the store for the business day.

Overview

11
11
years of professional experience

Work History

Store Team Leader

Party City
10.2015 - Current
  • Handled customer complaints and issues politely and professionally.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Completed routine store inventories.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Submitted orders for new inventory.
  • Interviewed, trained and coached 12-member team to achieve company and store goals.
  • Designed improvement plans.

Store Team Leader

Joann Fabrics
09.2012 - 09.2015
  • Handled customer complaints and issues politely and professionally.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.

Education

High School Diploma -

Strong Vincent High School
Erie, PA
06.1984

Skills

  • Billing and Payment Processing
  • Loss Prevention Goals Monitoring
  • Hospitality and Accommodation
  • Flexible Hours
  • Available Nights, Weekends and Holidays
  • Operational Procedures
  • Inventory Control
  • Overseeing Personnel
  • Compliance Requirements
  • Sales Records Management
  • Retail Metrics and Goals

Timeline

Store Team Leader

Party City
10.2015 - Current

Store Team Leader

Joann Fabrics
09.2012 - 09.2015

High School Diploma -

Strong Vincent High School

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Roxanne LAMP