Roxanne Lapoint-Guerin
Metairie,LA
Summary
Senior administrative professional with proven track record in optimizing office functions and supporting executive teams. Known for efficient handling of schedules, correspondence, and meeting logistics to drive organizational success. Highly collaborative, adaptable to changing needs, and committed to delivering exceptional administrative support. I have strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer, patient or client a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Senior Administrative Assistant
Tulane University
New Orleans, LA
08.2024 - Current
- Managed executive calendars, scheduling meetings, and coordinating travel arrangements for faculty and staff.
- Developed and implemented office procedures to enhance workflow efficiency and streamline operations.
- Oversaw budget tracking and expense reporting, ensuring compliance with university policies and regulations.
- Collaborated with cross-functional teams to support special projects and events, maximizing resource utilization.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Received, recorded and filed medical payments by check, cash, and credit card.
Secretary
Ochsner Medical Center
New Orleans, LA
08.2020 - Current
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Scheduled meetings and sent invitations specifying time and location.
- Greeted visitors and directed to appropriate location or person.
- Provided administrative support to marketing team members, fostering timely project completion.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Delivered exceptional customer service through direct communication with leaders and team members.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Supervisor
Morrison
New Orleans, LA
01.2019 - 08.2020
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Directed and motivated team of four feeding a hospital of over 3,000 employees.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Conducted training needs assessments and provided ongoing training for staff.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and problems.
- Collaborated with program administrators in preparation of budget and development of program policy goals.
- Coached and mentored four staff members by offering constructive feedback and asking about long-term career growth goals.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Lead Supervisor/Office Administrative Assistant
Big Lots
Harahan, LA
09.2018 - 01.2019
- Enforced rules and procedures for accuracy, efficiency and safety.
- Communicated daily schedule and delegated work to employees.
- Monitored daily operations for quality and adherence to work order specifications.
- Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
- Documented timecard data, maintenance logs and production logs.
- Supervised the furniture department with over 30 employees.
- Trained new hires on company policies, procedures, and processes.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
Manager
rue21
Harahan, LA
11.2012 - 09.2018
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Oversaw personnel recruitment, performance and scheduling.
- Coordinated and launched grand openings for new stores and shut downs.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 68%.
- Led monthly district conference calls with all team members to update and align sales objectives.
Education
Bachelor of Arts - Administrative Assistant
Stratford Career Institute
Vermont, IL05-2024
High School Diploma - undefined
Lafayette High School
Lafayette, LA01-2009
Skills
- Process improvement
- Leadership
- Goal-oriented
- Issue and conflict resolution
- Mentoring and coaching
- Personnel management
- Complaint resolution
- Supervision
- Customer service
- Team building
- Communications
- Team management
- Planning and coordination
- Inventory management
- Organization
- Office Administration
- Meeting Coordination
- Supply Ordering
- Appointment Scheduling
- Calendar Management
- Proficient in Microsoft office
- Travel coordination
- Meeting support
- Spreadsheet development
- Professional telephone etiquette
- HIPAA compliance
- Positive attitude
- Problem-solving
- Computer skills
Timeline
Senior Administrative Assistant
Tulane University
08.2024 - Current
Secretary
Ochsner Medical Center
08.2020 - Current
Supervisor
Morrison
01.2019 - 08.2020
Lead Supervisor/Office Administrative Assistant
Big Lots
09.2018 - 01.2019
Manager
rue21
11.2012 - 09.2018
High School Diploma - undefined
Lafayette High School
Bachelor of Arts - Administrative Assistant
Stratford Career Institute